AutoNation Ford Katy - Service Center

Great service! Stayed in contact throughout the repair process and provided detailed and clear information on a timely basis. process and provided detailed and clear information on a timely basis. More

I had an appointment at 11:30 but decided to show up a bit early. I was greeted immediately and was shown all the options I had. Mario was great bit early. I was greeted immediately and was shown all the options I had. Mario was great More

Mike is very friendly and helpful as well as knowledgable. knowledgable. More

Very pleasant and accommodating. Highly recommend Armando for all service work. for all service work. More

Mike the shop advisor and the staff were very professional professional More

The reservation and check in process was excellent. The text system was convenient, but the actual “it’s done” notice was vague. The problem was addressed with no up-sell nonsense, and seems to be resolve text system was convenient, but the actual “it’s done” notice was vague. The problem was addressed with no up-sell nonsense, and seems to be resolved. The truck was washed and very clean, which was a nice surprise. Probably the best dealer repair experience I have had. I just wish the actual mechanic would have talked to me about the issue because I am curious about why this problem happened and if it will happen again. More

My experience was excellent at this Ford dealership. Kam was my service rep and he was professional and kept me iinformed while my truck was in for repairs. I'm happy with the results. was my service rep and he was professional and kept me iinformed while my truck was in for repairs. I'm happy with the results. More

Went in for Phaser rattle however still occurs. Wanted a part replaced but it wasn't. a part replaced but it wasn't. More

I have a 21 Ford Explorer that is 3 months old with 1274 miles It quit changing gears and accelerating then it would not turn on. It was towed to the Ford service department 8 days ago and has been parked miles It quit changing gears and accelerating then it would not turn on. It was towed to the Ford service department 8 days ago and has been parked in a muddy lot about a half mile away. They are just now starting to look at it. We have been told stories about it all week long. They are doing nothing and in no rush to fix it They are terrible and I will never buy another Ford vehicle!!!! More

Quality service, attentive, informative and time efficient. David Lewis is always very helpful. efficient. David Lewis is always very helpful. More