AutoNation Ford Katy - Service Center

Very pleasant and accommodating. Highly recommend Armando for all service work. for all service work. More

Mike the shop advisor and the staff were very professional professional More

The reservation and check in process was excellent. The text system was convenient, but the actual “it’s done” notice was vague. The problem was addressed with no up-sell nonsense, and seems to be resolve text system was convenient, but the actual “it’s done” notice was vague. The problem was addressed with no up-sell nonsense, and seems to be resolved. The truck was washed and very clean, which was a nice surprise. Probably the best dealer repair experience I have had. I just wish the actual mechanic would have talked to me about the issue because I am curious about why this problem happened and if it will happen again. More

My experience was excellent at this Ford dealership. Kam was my service rep and he was professional and kept me iinformed while my truck was in for repairs. I'm happy with the results. was my service rep and he was professional and kept me iinformed while my truck was in for repairs. I'm happy with the results. More

Went in for Phaser rattle however still occurs. Wanted a part replaced but it wasn't. a part replaced but it wasn't. More

I have a 21 Ford Explorer that is 3 months old with 1274 miles It quit changing gears and accelerating then it would not turn on. It was towed to the Ford service department 8 days ago and has been parked miles It quit changing gears and accelerating then it would not turn on. It was towed to the Ford service department 8 days ago and has been parked in a muddy lot about a half mile away. They are just now starting to look at it. We have been told stories about it all week long. They are doing nothing and in no rush to fix it They are terrible and I will never buy another Ford vehicle!!!! More

Quality service, attentive, informative and time efficient. David Lewis is always very helpful. efficient. David Lewis is always very helpful. More

Mark from the service department and Mr. Sanchez the supervisor gave exemplary customer service. I had a frustrating issue but they worked hard to make it right. Thank You. supervisor gave exemplary customer service. I had a frustrating issue but they worked hard to make it right. Thank You. More

I usually deal with Service Advisor Armando G. He is always ready to help me in any way he can and answers all of my questions and concerns. He has always gone above and beyond for me. This past visit, always ready to help me in any way he can and answers all of my questions and concerns. He has always gone above and beyond for me. This past visit, I had the pleasure of dealing with Dustin. Again, very professional and was more than happy to listen and answer all of my questions and concerns. The whole service department (Technicians and Service Advisors) are very professional and take pride in their work. Keep it up! More

The service required was performed in a timely manner. Advisor was courteous and clear on his reccomendations. Very comfortable and clean waiting area. Easy to schedule appointment. Advisor was courteous and clear on his reccomendations. Very comfortable and clean waiting area. Easy to schedule appointment. More