AutoNation Ford Katy - Service Center

I bought the vehicle at AutoNation Katy and they have always been dependable with their service. They have provided quality service and advice, never high pressure sales either. always been dependable with their service. They have provided quality service and advice, never high pressure sales either. More

Always on time and ready for service. Agent very professional and friendly. They always suggest different options depending on your needs. Overall, I am very pleased with their service. professional and friendly. They always suggest different options depending on your needs. Overall, I am very pleased with their service. More

I have been buying vehicles from this dealership when it was Katy Texan Ford dealer years ago. I had an error code on my 2019 F-450 truck and called for an appointment and they said they could get me in tha was Katy Texan Ford dealer years ago. I had an error code on my 2019 F-450 truck and called for an appointment and they said they could get me in that day. When dropping off the truck Thursday morning they then told me it would probably be Saturday before they could even look at the error code. I was a little disappointed since we were leaving on vacation end of next week. So I said okay and they said most likely all that was needed was a computer flash. I was thinking then truck would be ready probably Monday. Monday came and went. Tuesday came an no contact so stopped by at lunch. Advisor told me it was in line to get to a tech but probably be Wednesday. I was out at lunch on Wednesday and stopped by to see what was going on. Advisor was out at lunch and talked to his backup. Still tech has not seen truck yet. I told him I would be picking up truck Friday morning regardless of what they were doing. Finally got a call late Thursday that truck was ready. A PCM flash update solved the issue. I picked up and looks like engine light is off now. Now I am rushed getting ready for vacation. Anyway, my biggest complaint is there is no reason for a vehicle to sit on the lot almost a week waiting to be serviced. I think their quality of work is good but their scheduling leaves a lot to be desired. More

Fixed a recall quickly. Added a leveling kit to my vehicle in a timely manner and performed an alignment. Changed the oil and rotated my tires, vehicle in a timely manner and performed an alignment. Changed the oil and rotated my tires, More

Met at the dealership in a friendly and professional manner identified my visit and advised what service my vehicle required then proceeded to perform as stated manner identified my visit and advised what service my vehicle required then proceeded to perform as stated More

Good service and fast. Thanks for received and did the maintenance Maintenance for a f150 on time. Nice attention by all employees during the visit maintenance Maintenance for a f150 on time. Nice attention by all employees during the visit More

David Pool went above and beyond my expectations. He provided quick diagnosis of the issue my truck was having, communicated timely and clearly, and had my truck back to me in no time. I would highly re provided quick diagnosis of the issue my truck was having, communicated timely and clearly, and had my truck back to me in no time. I would highly recommend David and AutoNation Ford Katy. More

Their service was friendly and efficient. I am a very satisfied customer and will continue to use the service department at Auto Nation. satisfied customer and will continue to use the service department at Auto Nation. More

Gio was amazing, I was able to get me car in a few hours. I would definitely go back for service. I would definitely go back for service. More

i had a great first time experience with Mike in the Service department. Service department. More