AutoNation Ford Katy - Service Center

It was easy to make an appointment. I only had to speak with one person. I was even able to take the shuttle to have breakfast while waiting on my car. with one person. I was even able to take the shuttle to have breakfast while waiting on my car. More

SERVICE WAS QUICK AND PROFFESIONAL, GLAD THEY ARE A LOCAL STORE. WILL DEFINATELY CONTINUE TO BRING MY CARS BACK. THANK YOU FOR THE GOOD SERVICE STORE. WILL DEFINATELY CONTINUE TO BRING MY CARS BACK. THANK YOU FOR THE GOOD SERVICE More

I take all of our cars for service or repairs to this Auto Nation because I leave come to know the people that work there and have a trust in them. They have always treated me with respect and have alway Auto Nation because I leave come to know the people that work there and have a trust in them. They have always treated me with respect and have always keep me informed on what was happening with my vehicle. I have my whole family going there for any service needed on their cars and not all are Fords. Very happy with this service department. Thank you. More

Attentive , on time and honest, David responded all of my questions and explained the recommendations. questions and explained the recommendations. More

I use to write service. This dealership gives the quality of service I fully expect. of service I fully expect. More

Took too long to complete work. Did not get updated on how the work was going and it seemed like I had to wait quite awhile after I saw it come out of the work bay. how the work was going and it seemed like I had to wait quite awhile after I saw it come out of the work bay. More

I bought the vehicle at AutoNation Katy and they have always been dependable with their service. They have provided quality service and advice, never high pressure sales either. always been dependable with their service. They have provided quality service and advice, never high pressure sales either. More

Always on time and ready for service. Agent very professional and friendly. They always suggest different options depending on your needs. Overall, I am very pleased with their service. professional and friendly. They always suggest different options depending on your needs. Overall, I am very pleased with their service. More

I have been buying vehicles from this dealership when it was Katy Texan Ford dealer years ago. I had an error code on my 2019 F-450 truck and called for an appointment and they said they could get me in tha was Katy Texan Ford dealer years ago. I had an error code on my 2019 F-450 truck and called for an appointment and they said they could get me in that day. When dropping off the truck Thursday morning they then told me it would probably be Saturday before they could even look at the error code. I was a little disappointed since we were leaving on vacation end of next week. So I said okay and they said most likely all that was needed was a computer flash. I was thinking then truck would be ready probably Monday. Monday came and went. Tuesday came an no contact so stopped by at lunch. Advisor told me it was in line to get to a tech but probably be Wednesday. I was out at lunch on Wednesday and stopped by to see what was going on. Advisor was out at lunch and talked to his backup. Still tech has not seen truck yet. I told him I would be picking up truck Friday morning regardless of what they were doing. Finally got a call late Thursday that truck was ready. A PCM flash update solved the issue. I picked up and looks like engine light is off now. Now I am rushed getting ready for vacation. Anyway, my biggest complaint is there is no reason for a vehicle to sit on the lot almost a week waiting to be serviced. I think their quality of work is good but their scheduling leaves a lot to be desired. More

Fixed a recall quickly. Added a leveling kit to my vehicle in a timely manner and performed an alignment. Changed the oil and rotated my tires, vehicle in a timely manner and performed an alignment. Changed the oil and rotated my tires, More