AutoNation Ford Katy - Service Center

The service advisor Randy was pleasant. I took my car in for recall work, brake flexible hose, steering gear motor bolts. My daughter was trailing me and called me to ask if I was hitting m I took my car in for recall work, brake flexible hose, steering gear motor bolts. My daughter was trailing me and called me to ask if I was hitting my brakes while I was driving. I said no. She said well your brake lights aren’t going off. So, I called Randy once I got home and checked my brake light. He told me to bring the car back because the brake lights on would cause the battery to go dead, so I turned around and took my right car back. Once I made it to the dealership, Randy asked if I had an extended warranty. I said yes, Endurance. He then went to look in my vehicle and brought me back this little small piece of plastic and said that was the cause of my brake lights not going off. He said he was off the next day, Thursday and would call me back on Friday to let me know about my vehicle. I asked him if they would disconnect my battery cable so my battery wouldn’t go dead, because the guy just parked it and brought the keys in and the brakes lights were still on. Randy said yes, they would disconnect the cables. I asked Randy if they could also give me an oil change because I was going to get it done on Friday anyway, he said he would add it to the service request. Randy didn’t call me back so about 4:00 pm on Friday I called him and left a voicemail. He called me right back told me my vehicle was ready and he needs to contact Endurance to find out what my deductible was. I asked him why was I responsible for the repair when the issue occurred when they had my vehicle. He didn’t really give me an explanation he just said I was responsible for the repair. I asked if they had done the oil change, he said no but I can have them to do the oil change now. At this point , I just wanted my vehicle back so I told him to forget the oil change and went to pick up my vehicle and paid the deductible. On Wednesday when I first pick up my vehicle, the invoice/receipt stated that my tires, brakes and battery were in green status or good. When I received my invoice on Friday my tires were good, my battery needed to be replaced (probably because they didn’t disconnect the cables on Wednesday) and my brakes were yellow and need require attention. They also noted on the invoice that I declined a battery replacement, when I was never informed. My problem is not that a claim was filed with Endurance, because I’ve been paying a monthly premium to Endurance for this type of service. My issue is that he never called me back to explain the brake light issue and that I was responsible for the repair. My other issue is the inconsistencies on the invoices and the technician was the same person for both days. How can I trust that what they’re telling me is accurate. This is HORRIBLE service and I will never return. More

Buddy was truly amazing! ! My last visit at this location wasn’t the best and I was dreading to go back! However, Buddy took the time to talk to me and listened to my issues w ! My last visit at this location wasn’t the best and I was dreading to go back! However, Buddy took the time to talk to me and listened to my issues with my car. Even pointed out a recall that I wasn’t aware of and he took care of it. I will be booking appointments with him from now on! Thank you so much Buddy for being one of the good ones!!! More

Very professional people and good working area nice a clean good job see you and next month clean good job see you and next month More

Went for a scheduled service for my truck. They were professional and on time. Facilities are very clean. Lots of personnel. When finished, technician explained upcoming needed fixes. Service They were professional and on time. Facilities are very clean. Lots of personnel. When finished, technician explained upcoming needed fixes. Service was good! More

The check in and check out stuff were wonderful and very helpful. Mr. Michael kept me informed of any and all progress with my vehicle helpful. Mr. Michael kept me informed of any and all progress with my vehicle More

They always appear too busy to greet or direct you upon arrival. Also conflicting comments from rep at service and from rep taking phone appointment for service. arrival. Also conflicting comments from rep at service and from rep taking phone appointment for service. More

Daniel was constantly in communication with me and keeping up to date with the status of service being completed. keeping up to date with the status of service being completed. More

I like going to AutoNation Ford. They are dependable and quick. Their work is spot on!! Thank you AutoNation Ford in Katy!!! They are dependable and quick. Their work is spot on!! Thank you AutoNation Ford in Katy!!! More

Had my SuperDuty diesel pickup in service for replacement of 2 Motorcraft batteries that failed within the free replacement warranty period of less than 36 months. Testing was performed on the batteries and of 2 Motorcraft batteries that failed within the free replacement warranty period of less than 36 months. Testing was performed on the batteries and they failed and were replaced in accordance with the warranty. The process took place as Mickel explained that it would. More

Explained how long it would take for repairs. Good service friendly enviroment, close to home Good service friendly enviroment, close to home More