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AutoNation Ford Katy - Service Center

Katy, TX

4.4
1,001 Reviews

1,001 Reviews of AutoNation Ford Katy - Service Center

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August 28, 2023

Very good and provisional service. On time as scheduled and feedback was graet. Will definitely go back there. More

by Grobbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot the name
Sep 01, 2023 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 27, 2023

Excellent service courtesy and humble attitude staff they give good service I am really comfortable and appreciate with them. More

by Syed Rizvi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal
Aug 30, 2023 -

AutoNation Ford Katy responded

Hi Syed, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 25, 2023

Daniel is an excellent service advisor. Gets me in quickly each time I contact him to set up service. He's helpful, courteous and attentive, and gets the job done! More

by bdellalonga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel D'Larenti
Aug 30, 2023 -

AutoNation Ford Katy responded

Hi, thanks for your praise and kind comments about Daniel. We are always more than happy to assist you if anything else comes up. Take care!

August 22, 2023

The service advisor Randy was pleasant. I took my car in for recall work, brake flexible hose, steering gear motor bolts. My daughter was trailing me and called me to ask if I was hitting m More

by RIri30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randall Linney
Aug 25, 2023 -

AutoNation Ford Katy responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (281) 305-8949 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

August 21, 2023

Buddy was truly amazing! ! My last visit at this location wasn’t the best and I was dreading to go back! However, Buddy took the time to talk to me and listened to my issues w More

by deannr1585
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buddy Godfretsen
Aug 25, 2023 -

AutoNation Ford Katy responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. Feel free to stop by if you ever need any more help.

August 20, 2023

Very professional people and good working area nice a clean good job see you and next month More

by vicentepino1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Aug 28, 2023 -

AutoNation Ford Katy responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 18, 2023

Went for a scheduled service for my truck. They were professional and on time. Facilities are very clean. Lots of personnel. When finished, technician explained upcoming needed fixes. Service More

by Apollo2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Technician
Aug 25, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 16, 2023

The check in and check out stuff were wonderful and very helpful. Mr. Michael kept me informed of any and all progress with my vehicle More

by felisalewis7766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael and check out cashier
Aug 24, 2023 -

AutoNation Ford Katy responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 14, 2023

They always appear too busy to greet or direct you upon arrival. Also conflicting comments from rep at service and from rep taking phone appointment for service. More

by Rhonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember
Aug 19, 2023 -

AutoNation Ford Katy responded

Hi Rhonda, we appreciate you taking the time to respond. The staff at AutoNation Ford Katy take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 305-8949 -- we hope to hear from you soon.

August 14, 2023

Daniel was constantly in communication with me and keeping up to date with the status of service being completed. More

by abhmdsp
Recommend Dealer
Yes
Employees Worked With
Daniel
Aug 19, 2023 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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