AutoNation Ford Katy - Service Center

Excellent costumer service , very friendly , place very clean and fast . I will keep doing my services there clean and fast . I will keep doing my services there More

The service manager took the time to explain in detail what was the problem and how they were going to repair it. what was the problem and how they were going to repair it. More

Mike was great. I came to the shop 5 min before close and he took care off me. he took care off me. More

Jordan and Aaron were so nice to me. Knowing I was a senior citizen they took extra care and time to explain all my options. They are an asset to AutoNation Ford Katy. senior citizen they took extra care and time to explain all my options. They are an asset to AutoNation Ford Katy. More

Great people and service. Took my truck in for service. In and out in the same day. In and out in the same day. More

0 stars… They had my truck for 3 days ( I actually got the call to pick it up mid morning day 4) to install an AC drain extender, mystery $58 shop fee on bill (for what?) the part was $12, it was all serv the call to pick it up mid morning day 4) to install an AC drain extender, mystery $58 shop fee on bill (for what?) the part was $12, it was all service… They did not wash or clean the truck or anything so what is that shop fee for? Any time I called the service rep and left a inquiry it took 3 hours or more for him to call me back….Repairs seems fine but turnaround, communication and cost were all very poor…And my understanding is this a known issue on these trucks… If you can’t get to it for 2 1/2 days tell me and let me make an informed decision, this why people don’t take their cars to the dealer… Bob Byers-Katy, Tx More

Randy was great. Delivered as promised and just did everything right. Excellent "customer service" Not something you see much these days! everything right. Excellent "customer service" Not something you see much these days! More

Mike was friendly, smiling, and helpful. I hope you have more Mike in the service department. more Mike in the service department. More

AutoNation Ford has been the best dealership I have been to for service. I will say they treat my car like it is there. I am always pleased. Armando was my service guy and he keep me up date for my car serv to for service. I will say they treat my car like it is there. I am always pleased. Armando was my service guy and he keep me up date for my car service. He is one of the Best! . More

Randall Linney provided quick, knowledgeable, friendly, service for the Warranty Repair of Cam Phaser issue. Although the repair was not a success and I will need to return for the "next steps" in the repa service for the Warranty Repair of Cam Phaser issue. Although the repair was not a success and I will need to return for the "next steps" in the repair process, Randy was on top of it all the way. My vehicle is a fleet vehicle and our company uses AutoNation Ford for all repairs and some purchases. This is the 3rd experience I've had and Randy was my Service Advisor each time. Great company. Great Service. Great people. More