AutoNation Ford Katy - Service Center

very kind welcome by Michael Ouida; coordinated service in a prompt way; good service center in a prompt way; good service center More

Michael Ouida is very helpful and knows everything, he is very kind and honest and understand his job,I would give him excellent customer service. very kind and honest and understand his job,I would give him excellent customer service. More

David remembered and helped me a lot. Reset mykey to admin key........ Service was done quick admin key........ Service was done quick More

It just cant be better, A+++ service, the advisor was very helpful, knowledgeable and showed care for my interaction very helpful, knowledgeable and showed care for my interaction More

Mike was very attentive and informational The wait for my truck wasn't too bad. AutoNation Ford Katy is great! my truck wasn't too bad. AutoNation Ford Katy is great! More

I was in the rush trying to get oil change everyone seem busy but there really not, I guess they wasn’t trying to help but Mike got me. busy but there really not, I guess they wasn’t trying to help but Mike got me. More

The service was good and below the estimate. As always the staff was friendly and helpful. My only complaint is that for 18 months I have received recall notices for replacing the rear camera. When I call the staff was friendly and helpful. My only complaint is that for 18 months I have received recall notices for replacing the rear camera. When I call to schedule, (5 times ), I am always told that the parts are not in stock and that they will notify me when they are. When checked in I booked this visit I was again told the same story, How ever when I asked the Service Representative about it, and he told me the had parts were in stock, but he would need to keep the car for 3 days.. More

We have purchased numerous vehicles from this dealership until our last purchase.. We have always been pleased with our experiences there. While they could not beat the price for us this particular time, until our last purchase.. We have always been pleased with our experiences there. While they could not beat the price for us this particular time, we still remain loyal to Ford and continue to use this location's service department, where our service manager, Randall has always been friendly, knowledgeable and customer service oriented, which is why we keep coming back to this location and this service manager. This dealership will be our first stop the next time we are in the market for a vehicle. More

My service representative Tom is always on the ball. They are courteous and professional. Would highly recommend this dealership for purchasing and service. are courteous and professional. Would highly recommend this dealership for purchasing and service. More

Kind, courteous, helpful. Very clear on what service they would provide. Open to questions and great feedback they would provide. Open to questions and great feedback More