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AutoNation Ford Katy - Service Center

Katy, TX

4.5
998 Reviews

998 Reviews of AutoNation Ford Katy - Service Center

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November 20, 2021

My service manager/technician got me check in with no hassle. He called when there were other issue. More

by 1kennywaters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I did not speak with a Sydney Thorp
Nov 22, 2021 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

November 19, 2021

I drove up took a good 5 minutes before someone was available to help. Car took longer than expected 2 days for a recall part and no rental provided. More

by Anonymous2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan, Sydney Thorp
Nov 24, 2021 -

AutoNation Ford Katy responded

Hello, thank you for taking the time to leave us your honest feedback. We always strive to provide excellent service and your feedback helps us improve. If you're ever in need of more help, please let us know at (281) 305-8949! Have a great day!

November 19, 2021

Had a great service experience. Armando is a superstar. He was friendly and efficient. Kept us updated on the progress and called promptly when the service was complete. Thanks. More

by katykid70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando
Nov 22, 2021 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

November 19, 2021

I had great service when I bought my car and great service when I brought it back to AutoNation-Katy for a recall. Friendly greeter escorted me to my assigned service advisor: Mark Schick. Mark took More

by julietr749
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Schick 5 start
Nov 22, 2021 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 18, 2021

Excellent attitude and attention 👏 thanks for thinking about of the customers, the service is to fast More

by Mercedes Alfaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Nov 21, 2021 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 18, 2021

My service advisor David Corbin is excellent. He always finds ways to be helpful. The service department is clean, prompted and is a blessing to deal with. More

by reh02840
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Corbin - Excellent
Nov 21, 2021 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 16, 2021

very kind welcome by Michael Ouida; coordinated service in a prompt way; good service center More

by RAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ouida
Nov 19, 2021 -

AutoNation Ford Katy responded

Hi Rac, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

November 15, 2021

Michael Ouida is very helpful and knows everything, he is very kind and honest and understand his job,I would give him excellent customer service. More

by rania
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micheal ouida
Nov 20, 2021 -

AutoNation Ford Katy responded

Hello Rania, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

November 13, 2021

David remembered and helped me a lot. Reset mykey to admin key........ Service was done quick More

by Jkoa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Corbin
Nov 16, 2021 -

AutoNation Ford Katy responded

Hi! We're so happy David was able to help you out! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 12, 2021

I was in the rush trying to get oil change everyone seem busy but there really not, I guess they wasn’t trying to help but Mike got me. More

by 905babiker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Nov 15, 2021 -

AutoNation Ford Katy responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

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