AutoNation Ford Katy - Service Center

The service department needs to do there job better when informing customers of how long it’s going to take on there vehicle informing customers of how long it’s going to take on there vehicle More

Serviced my new expedition max for the first time at your dealership and oil and filter change and wheel alignment was handled in the time my service representative predicted. Mark did a great job getting m dealership and oil and filter change and wheel alignment was handled in the time my service representative predicted. Mark did a great job getting me registered and was informative on the process and cost options. Price was fair and I was out of dealership in two hours. Wait area was comfortable with complimentary coffee, WiFi service and television available. More

Clean and well run maintain department. Friendly service people who help you with your problems. people who help you with your problems. More

Although our 2020 Expedition was simply having a regular service inspection, it's always very nice to be engaging with a very professional service advisor at a modern and spotless overall dealership. service inspection, it's always very nice to be engaging with a very professional service advisor at a modern and spotless overall dealership. More

My service manager/technician got me check in with no hassle. He called when there were other issue. hassle. He called when there were other issue. More

I drove up took a good 5 minutes before someone was available to help. Car took longer than expected 2 days for a recall part and no rental provided. available to help. Car took longer than expected 2 days for a recall part and no rental provided. More

Had a great service experience. Armando is a superstar. He was friendly and efficient. Kept us updated on the progress and called promptly when the service was complete. Thanks. He was friendly and efficient. Kept us updated on the progress and called promptly when the service was complete. Thanks. More

I had great service when I bought my car and great service when I brought it back to AutoNation-Katy for a recall. Friendly greeter escorted me to my assigned service advisor: Mark Schick. Mark took service when I brought it back to AutoNation-Katy for a recall. Friendly greeter escorted me to my assigned service advisor: Mark Schick. Mark took me through the entire process (my car needed a recall fix), even driving my car up to pick up when I returned for it. More

Excellent attitude and attention 👏 thanks for thinking about of the customers, the service is to fast about of the customers, the service is to fast More

My service advisor David Corbin is excellent. He always finds ways to be helpful. The service department is clean, prompted and is a blessing to deal with. finds ways to be helpful. The service department is clean, prompted and is a blessing to deal with. More