AutoNation Ford Katy - Service Center

The overall cleanliness of the service department was very impressive. The service adviser was very helpful. very impressive. The service adviser was very helpful. More

your hourly rate charge is way too high! aftermarket care would probably be cheaper but who knows if it would be done correctly. would probably be cheaper but who knows if it would be done correctly. More

I took my vehicle in for a scheduled service at 7am. After we have had a quick inspection of the vehicle, I mentioned that I will need my vehicle by 12pm at latest. I understand that it’s holiday and yo After we have had a quick inspection of the vehicle, I mentioned that I will need my vehicle by 12pm at latest. I understand that it’s holiday and you are understaffed. But after 5 hours, no update, when I called in, the technician Dustin Thomas was no where to be found, by 1pm, someone was able to locate him and put him on the phone, he said still need to check, so he needed to walk over to the shop and check with suspense person, but that took way too long. By the time he got back to me, we were late for a family event, we had to rush our way to downtown. Overall, my experience this time was terrible. Communicate was terrible, unprofessional. More

I was treated quite well during my first oil change service visit. However, when I made an appointment for my second oil change through their chat service the results were not nearly meeting expectati service visit. However, when I made an appointment for my second oil change through their chat service the results were not nearly meeting expectations. I made an appointment for an oil change, and would wait for the truck. I arrived 5 minutes early for my 11am appointment. It took 25 minutes for them to write up my work order which was simply the oil change and tire rotation that I purchased during my buying experience of the vehicle. I was told they had an express service when I purchased my oil plan. In fact, my service advisor was the express guy. I went to lunch with my relatives that were visiting and returned 1.5 hours later. My service advisor was no where to be found and nobody could tell me the status of my vehicle. Pretty much, 30 minutes later he returned from lunch and told me my vehicle was not even started, a full 2 hours and 40 minutes after I showed up at the dealership. Since I had a previous engagement in the afternoon I just left without my service being accomplished. Tried to email the GM or Service Manager about my experience but neither the chat function online or text option online would provide their contract information. Honestly at this point, I will never return to this dealership for service again, and will be utilizing my oil plan through another autonation store. Not sure if this dealership using automated dispatching or manual but either way I would do not take an oil change appointment for a customer who is waiting if you do not even start work until after they had been waiting for over 2.5 hours. More

The customer service was great and very responsive. The technical service is going so far pretty good from my last 60,000mile maintenance. technical service is going so far pretty good from my last 60,000mile maintenance. More

The technicians were professional and accommodating. My car was serviced in a timely and efficient manner. car was serviced in a timely and efficient manner. More

The service department needs to do there job better when informing customers of how long it’s going to take on there vehicle informing customers of how long it’s going to take on there vehicle More

Serviced my new expedition max for the first time at your dealership and oil and filter change and wheel alignment was handled in the time my service representative predicted. Mark did a great job getting m dealership and oil and filter change and wheel alignment was handled in the time my service representative predicted. Mark did a great job getting me registered and was informative on the process and cost options. Price was fair and I was out of dealership in two hours. Wait area was comfortable with complimentary coffee, WiFi service and television available. More

Clean and well run maintain department. Friendly service people who help you with your problems. people who help you with your problems. More

Although our 2020 Expedition was simply having a regular service inspection, it's always very nice to be engaging with a very professional service advisor at a modern and spotless overall dealership. service inspection, it's always very nice to be engaging with a very professional service advisor at a modern and spotless overall dealership. More