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AutoNation Ford Katy - Service Center

Katy, TX

4.4
1,001 Reviews

1,001 Reviews of AutoNation Ford Katy - Service Center

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September 13, 2023

The service clerk was polite and interested in my needs as it relates to my vehicle. More

by jaymaelae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David C
Sep 16, 2023 -

AutoNation Ford Katy responded

Hi, we really appreciate your feedback! Drive safe, and we'll see you on the road.

September 12, 2023

Had a great and nice experience with my dealer Daniel. He was very knowledgeable and kept me in the know about my car. Really great job with my car. More

by Asia Hood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Sep 12, 2023 -

Asia Hood responded

Had an amazing time with them!

September 11, 2023

Came in for oil change. I was charged for washer fluid concentrate and when I pulled away, I cleaned my windshield and low washer fluid indicator came on. Popped hood and t More

by gonzo8843
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert
Sep 16, 2023 -

AutoNation Ford Katy responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (281) 305-8949 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

September 11, 2023

Easy to make appointments, service employees patient and explain the process, waiting areas clean. I always return here for service. More

by rosemary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Yee
Sep 15, 2023 -

AutoNation Ford Katy responded

Hi Rosemary, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.

September 08, 2023

Great service, person in charge of helping was really great, he explained the service needed and always tried to help More

by samuel.gomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember the name, great person
Sep 12, 2023 -

AutoNation Ford Katy responded

Hello Samuel, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

Sep 12, 2023 -

samuel.gomez responded

Great service

Sep 12, 2023 -

samuel.gomez responded

great service

September 07, 2023

I'm a 75-year-old disabled NAVY veteran. I worked a long time after the service and was finally able to purchase my longtime dream truck. An F-150 King Ranch with a MSRP price of $80,445.00. More

by grhtx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Linney
Sep 11, 2023 -

AutoNation Ford Katy responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Katy. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.

Sep 14, 2023 -

grhtx responded

I called the number to speak with the General Manager. I was in a answering system loop. Tried on three separate attempts to place this call. The out of luck for me continues.

September 01, 2023

Randy took care of me and the the technician fixed my car in no time More

by rtlealmorin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy and the technician
Sep 03, 2023 -

AutoNation Ford Katy responded

Hello, Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

September 01, 2023

Clean and friendly. No vehicle loaner. Good service but pricey. No more carwash after service. More

by mdmgibbs64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tech
Sep 03, 2023 -

AutoNation Ford Katy responded

Hello, We appreciate you taking the time to leave us a response, Don't hesitate to call us if you ever need anything. Be safe on the road!

August 30, 2023

I trust AutoNation and I believe they are committed to providing the best customer service possible. From the minute my Service Advisor, Mickel Ouida, greeted me, I knew he was going to do everything pos More

by AnnH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickel Ouida
Sep 04, 2023 -

AutoNation Ford Katy responded

We are pleased to hear you had such a positive experience with us, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 28, 2023

I like this location because of the fast and friendly service. They waiting room is also comfortable with refreshments. More

by Wayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Sep 03, 2023 -

AutoNation Ford Katy responded

Hi Wayne, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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