AutoNation Ford Katy - Service Center

Great service, person in charge of helping was really great, he explained the service needed and always tried to help great, he explained the service needed and always tried to help More

I'm a 75-year-old disabled NAVY veteran. I worked a long time after the service and was finally able to purchase my longtime dream truck. An F-150 King Ranch with a MSRP price of $80,445.00. I worked a long time after the service and was finally able to purchase my longtime dream truck. An F-150 King Ranch with a MSRP price of $80,445.00. After about a month and a half with 1741 miles I took it to the AutoNation Ford in Katy, Texas. The problem was the truck did not start and gave me a Stop Safely Now Message, also a battery and truck symbol with a (!) was displayed as well. I told the service advisor, that I did not think it was the battery because all other devices were working properly. He insisted that he thought it was the battery. It went to the shop and after about 30 minutes he return and said it was not the battery. He indicated that he did not know what it could be, but upon further discussion he was able to find a Ford Service Bulletin SSM 51822. This was the exact explanation of the problem I was having. Also, it says no additional diagnosis or service is required for this condition at this time. In form the customers that the vehicle will start after leaving it off temporarily. Engineering is working on a solution and hope to have something by Q4 2023. I ask would I be notified when the solution was found? the service advisor, said no. I have missed a doctor appointment due to this problem. The truck is starting now, but I'm very disappointed to spend this much money on a dream and not have a vehicle to be able to depend on. By the information in the SSM 51822 and now review of others with the same problem on the websites, I have concerns with the truck could leave me stranded somewhere. I hope I'm notified when there is a solution. I asked if there was a loan car while the truck was in service, and they said no. I talked with a friend, and he said Toyota offered a loan car for any service under warranty or oil change. I would not miss a doctor's appointment if that was the case. Maybe my dream truck was with the wrong company. Because I feel that I can't depend on this truck. at the dealer on Aug 26, 2023 Customer #7029771 More

Randy took care of me and the the technician fixed my car in no time in no time More

Clean and friendly. No vehicle loaner. Good service but pricey. No more carwash after service. No vehicle loaner. Good service but pricey. No more carwash after service. More

I trust AutoNation and I believe they are committed to providing the best customer service possible. From the minute my Service Advisor, Mickel Ouida, greeted me, I knew he was going to do everything pos providing the best customer service possible. From the minute my Service Advisor, Mickel Ouida, greeted me, I knew he was going to do everything possible to insure I received the service I needed. More

I like this location because of the fast and friendly service. They waiting room is also comfortable with refreshments. service. They waiting room is also comfortable with refreshments. More

Very good and provisional service. On time as scheduled and feedback was graet. Will definitely go back there. On time as scheduled and feedback was graet. Will definitely go back there. More

Excellent service courtesy and humble attitude staff they give good service I am really comfortable and appreciate with them. give good service I am really comfortable and appreciate with them. More

Daniel is an excellent service advisor. Gets me in quickly each time I contact him to set up service. He's helpful, courteous and attentive, and gets the job done! Gets me in quickly each time I contact him to set up service. He's helpful, courteous and attentive, and gets the job done! More

The service advisor Randy was pleasant. I took my car in for recall work, brake flexible hose, steering gear motor bolts. My daughter was trailing me and called me to ask if I was hitting m I took my car in for recall work, brake flexible hose, steering gear motor bolts. My daughter was trailing me and called me to ask if I was hitting my brakes while I was driving. I said no. She said well your brake lights aren’t going off. So, I called Randy once I got home and checked my brake light. He told me to bring the car back because the brake lights on would cause the battery to go dead, so I turned around and took my right car back. Once I made it to the dealership, Randy asked if I had an extended warranty. I said yes, Endurance. He then went to look in my vehicle and brought me back this little small piece of plastic and said that was the cause of my brake lights not going off. He said he was off the next day, Thursday and would call me back on Friday to let me know about my vehicle. I asked him if they would disconnect my battery cable so my battery wouldn’t go dead, because the guy just parked it and brought the keys in and the brakes lights were still on. Randy said yes, they would disconnect the cables. I asked Randy if they could also give me an oil change because I was going to get it done on Friday anyway, he said he would add it to the service request. Randy didn’t call me back so about 4:00 pm on Friday I called him and left a voicemail. He called me right back told me my vehicle was ready and he needs to contact Endurance to find out what my deductible was. I asked him why was I responsible for the repair when the issue occurred when they had my vehicle. He didn’t really give me an explanation he just said I was responsible for the repair. I asked if they had done the oil change, he said no but I can have them to do the oil change now. At this point , I just wanted my vehicle back so I told him to forget the oil change and went to pick up my vehicle and paid the deductible. On Wednesday when I first pick up my vehicle, the invoice/receipt stated that my tires, brakes and battery were in green status or good. When I received my invoice on Friday my tires were good, my battery needed to be replaced (probably because they didn’t disconnect the cables on Wednesday) and my brakes were yellow and need require attention. They also noted on the invoice that I declined a battery replacement, when I was never informed. My problem is not that a claim was filed with Endurance, because I’ve been paying a monthly premium to Endurance for this type of service. My issue is that he never called me back to explain the brake light issue and that I was responsible for the repair. My other issue is the inconsistencies on the invoices and the technician was the same person for both days. How can I trust that what they’re telling me is accurate. This is HORRIBLE service and I will never return. More