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AutoNation Ford Katy - Service Center

Katy, TX

4.4
1,001 Reviews

1,001 Reviews of AutoNation Ford Katy - Service Center

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October 02, 2023

Best dealership in Houston,with great service technicians and employees.Fast and friendly service. Clean facility More

by wlayman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Oct 04, 2023 -

AutoNation Ford Katy responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!

October 01, 2023

Very clean building, nice variety of vehicles, professionals people they know what to do, thanks More

by Josephine Samarripa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Robert Longoria
Oct 03, 2023 -

AutoNation Ford Katy responded

Hi Josephine, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 27, 2023

Daniel at automation ford took very good care of my husband and myself. He didn't treat us as just a number. He informed us every step of the way and our vehicle was done in a more than timely manner. More

by cmffulmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Sep 29, 2023 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 24, 2023

We were made aware of a recall about which we were told there were no parts. A year or more later, we receive a final notice to get the repair. We made an appt only to be told the repair would take 3 day More

by cdwdnw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Several
Sep 26, 2023 -

AutoNation Ford Katy responded

Hello, thank you for taking the time to leave us feedback. Please call our General Manager at (281) 305-8949 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

September 21, 2023

They are willing to resolve issues and having great communication. I got a nice experience to go through everything smoothly More

by Gogesus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian, Mario
Sep 24, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!

September 18, 2023

Disapointed and fustrated. Wife received letter on recall of tailgate, I found it 8 months later. Called and schedule appointment for recall. Upon arrival was told the recall More

by kap0123
Service Price Transparency
Recommend Dealer
No
Employees Worked With
don'tremember
Sep 22, 2023 -

AutoNation Ford Katy responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (281) 305-8949 to discuss what we can do to help.

September 18, 2023

Took care of my car and made sure I was out in a timely manner! More

by Sara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Sep 22, 2023 -

AutoNation Ford Katy responded

Hi Sara, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 15, 2023

Always have had great experiences at this dealership whether it is with service or with sales. Daniel, Randy & Mario in the service department are very helpful and attentive. More

by jennadeane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel, Randy, Mario
Sep 19, 2023 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 14, 2023

Took my car to the service dept on a Monday for 2 vehicle part recalls and was told it would be ready the following Wed or Thurs. I assumed it would be a week but my car was ready the very next day! Very hap More

by BC
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
Sep 18, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

September 14, 2023

Needed to replace a dead battery. They had the replacement and took care of me as soon as possible. More

by rssig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
T.L, Magee
Sep 18, 2023 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

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