AutoNation Ford Katy - Service Center

Daniel at automation ford took very good care of my husband and myself. He didn't treat us as just a number. He informed us every step of the way and our vehicle was done in a more than timely manner. husband and myself. He didn't treat us as just a number. He informed us every step of the way and our vehicle was done in a more than timely manner. If there were ten stars instead of five to rate Daniel I would give him a ten! More

We were made aware of a recall about which we were told there were no parts. A year or more later, we receive a final notice to get the repair. We made an appt only to be told the repair would take 3 day there were no parts. A year or more later, we receive a final notice to get the repair. We made an appt only to be told the repair would take 3 days. We called to find out if the repair was complete on the day we were advised it would be and were told they didn't have the part but they would call us to bring back the vehicle when the part that would be earmarked specifically for my vehicle arrived. It has been almost 2 more months and no one has called to have the recall repair completed. More

They are willing to resolve issues and having great communication. I got a nice experience to go through everything smoothly communication. I got a nice experience to go through everything smoothly More

Disapointed and fustrated. Wife received letter on recall of tailgate, I found it 8 months later. Called and schedule appointment for recall. Upon arrival was told the recall Wife received letter on recall of tailgate, I found it 8 months later. Called and schedule appointment for recall. Upon arrival was told the recall was so new they might not be able to do it. I pointed out the recall letter was nine months old. Then I was told they would need vehicle for 3 days to a week to test duplicate issue. I wasn't told this when I made appointment, so I wan't prepaired to leave it. Got the impression that if they couldn't duplicate isue, nothing would be done and this would be a waste of time. I ended up leaving wondering if issue was the dealer didnt want to deal with the recall. At this point I feel stuck driving it with the open recall issue. As I have time, I'll start to research and possibly find another dealer for recall. More

Took care of my car and made sure I was out in a timely manner! manner! More

Always have had great experiences at this dealership whether it is with service or with sales. Daniel, Randy & Mario in the service department are very helpful and attentive. whether it is with service or with sales. Daniel, Randy & Mario in the service department are very helpful and attentive. More

Took my car to the service dept on a Monday for 2 vehicle part recalls and was told it would be ready the following Wed or Thurs. I assumed it would be a week but my car was ready the very next day! Very hap part recalls and was told it would be ready the following Wed or Thurs. I assumed it would be a week but my car was ready the very next day! Very happy overall with Katy AutoNation Ford! More

Needed to replace a dead battery. They had the replacement and took care of me as soon as possible. They had the replacement and took care of me as soon as possible. More

The service clerk was polite and interested in my needs as it relates to my vehicle. as it relates to my vehicle. More

Had a great and nice experience with my dealer Daniel. He was very knowledgeable and kept me in the know about my car. Really great job with my car. He was very knowledgeable and kept me in the know about my car. Really great job with my car. More