AutoNation Ford Katy - Service Center

Just had the first service on the new truck went great. Everyone was professional and courteous. Everyone was professional and courteous. More

Brandon was very helpful and kept me updated on each step of the repair work, which was very much appreciated. of the repair work, which was very much appreciated. More

Great dealer service department. Got me in efficiently. However they did not provide a rental Got me in efficiently. However they did not provide a rental More

Great experience! The dealership was nice and clean. When arrived I was greeted by a Service Attendant that escorted me to my Service Advisor. From there my appointmen The dealership was nice and clean. When arrived I was greeted by a Service Attendant that escorted me to my Service Advisor. From there my appointment was confirmed and was out the door with no problems. With the expectation of not having my truck back for a few days was notified the next day that it was ready. The Team here are very professional and provided excellent service with a quick turnaround. Thank you More

The gentleman that helped me was very professional and helpful. He kept me informed and educated me on engine advancements over the years. helpful. He kept me informed and educated me on engine advancements over the years. More

It’s fins clean nice people. Took a little long for a simple oil change and inspection two hours. But lounge nice Took a little long for a simple oil change and inspection two hours. But lounge nice More

My experience was terrible. And lasted 9 weeks.David Covin wasn't. much help either And lasted 9 weeks.David Covin wasn't. much help either More

Mike in service was great will bring my truck back here next time I need something done next time I need something done More

Took my car in on a Saturday morning (with an appointment) with an expected return date of the following Tuesday. Finally received word it was ready on Monday after 9 days in the shop. My rep was appointment) with an expected return date of the following Tuesday. Finally received word it was ready on Monday after 9 days in the shop. My rep was good and communicated with me regularly, but the content of the updates was disturbing. Apparently, since there were a few things wrong with the truck, it needed to see 3 different techs. And each time it changed tech hands, it was put in the back of the queue for the new tech meaning my truck sat and waited for the tech to finish jobs in front of mine on vehicles that may have been in shop a shorter time period overall. Advisor stated they were just really busy, and it was in line to get looked at soon. More

Review of Autonation Ford Katy. This was my third visit for service. So far they have done good work and appear to be honest. Robert Longoria is an excellent service advisor. He's v This was my third visit for service. So far they have done good work and appear to be honest. Robert Longoria is an excellent service advisor. He's very knowledgeable and results oriented. Seems to take a little longer to get the work completed than at other places. More