AutoNation Ford Katy - Service Center

Excellent Service affordable Prices They always let me know when my vehicle is ready very Friendly know when my vehicle is ready very Friendly More

They need lessons on customer service in the service department. Asked to check my rotors along with my oil change on a car I bought six months ago. He proceeds to tell me it would be 180 to just look a department. Asked to check my rotors along with my oil change on a car I bought six months ago. He proceeds to tell me it would be 180 to just look at them. I didn’t ask them to change them for free. Just look at them. I left frustrated in the morning. When we come back to pick up the car, they tell me the rear rotors are very worn. So I bought a car that should’ve had new rotors and I was made to feel like a burden after my request and they checked the brakes anyways. Why tell a customer they won’t check the brakes and then go and check them anyways? Makes no sense. Did he just want to tell me no for the sake of it? Terrible service. More

Sale service it’s good only. Ms.hunter very helpful and hard working person. Thank you so much Ms.hunter very helpful and hard working person. Thank you so much More

Awesome quick service from Tom. Will definately be my go to place to take my vehicle for a service Will definately be my go to place to take my vehicle for a service More

The service department seldom answers the phone and does not reliably return phone calls It is frustrating to have to physically go to the dealership to check the status of your car not reliably return phone calls It is frustrating to have to physically go to the dealership to check the status of your car More

Carl was great and had a wonderful personality always smiling. And tired his best to have my car done in a timely manner... Issues I had was not dealing with Carl but management. That's was a disappointm smiling. And tired his best to have my car done in a timely manner... Issues I had was not dealing with Carl but management. That's was a disappointment and very unexpected when I was never disrespectful. But other than that Carl get a 10/10 from me.. Thank you Carl for your professionalism More

Every thing ran smoothly , and quick I was a walk in and still got out quick great environment all commodities in the waiting area were good thanks for making it a great experience! still got out quick great environment all commodities in the waiting area were good thanks for making it a great experience! More

Mr. Mickel was awesome with the explanation and service. Since i arrived he took his time for a great service and I’m happy with my car being checked there. Super friendly and dedicated to exceed his work. Since i arrived he took his time for a great service and I’m happy with my car being checked there. Super friendly and dedicated to exceed his work. More

Customer service was awesome. They took the time to explain what was going on with my vehicle. They took the time to explain what was going on with my vehicle. More

Greeted and taken care of promptly! Great service! Very helpful and courteous team! They take time to answer any of my questions! Great service! Very helpful and courteous team! They take time to answer any of my questions! More