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AutoNation Ford Katy - Service Center

Katy, TX

4.5
999 Reviews

999 Reviews of AutoNation Ford Katy - Service Center

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May 23, 2022

Quick and easy. ..in and out no problem. Good communication from the Service Tech. Overall a good service visit. More

by JPN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl D Larenti
May 24, 2022 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

May 20, 2022

Great service rep, David Lewis. Service done right and only what is needed! I trust them with all my service needs! More

by Plat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lewis
May 22, 2022 -

AutoNation Ford Katy responded

Hi, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help.

May 20, 2022

David did a great job servicing our vehicle, and so did Jonathan. We always bring our Bronco Sport to AutoNation Ford Katy and will continue to do so, because all of their service advisors and mechanics d More

by MikeM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Corvin and Jonathan Rios
May 23, 2022 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

May 19, 2022

The service was great and I was in and out in a timely manner. I also received a video that detailed the current state of other components of my vehicle. More

by mhoward832
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
May 20, 2022 -

AutoNation Ford Katy responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!

May 18, 2022

I am traveling across the country with a toy hauler RV. Oil was due to be changed while in Katy, TX. They were just as thorough as if I was a regular customer from Katy, TX. Outstanding! More

by JT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave and the young gentleman that changed my oil
May 20, 2022 -

AutoNation Ford Katy responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 18, 2022

Easy to setup appt time for service. Prompt and courteous service with no additional items. More

by aabcparker2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres a Vellaneda
May 20, 2022 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 18, 2022

They took our car right away and did not take very long. And I got a car wash that is always nice. More

by cslaughter43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
May 20, 2022 -

AutoNation Ford Katy responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 18, 2022

Thank you for work very fast and your dedication I'm glad to buy my new ford explorer More

by Mercedes Alfaro
Recommend Dealer
Yes
Employees Worked With
ERIK
May 20, 2022 -

AutoNation Ford Katy responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Katy! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 17, 2022

I recently had an oil change from this location and the customer service was excellent. James called me as soon as my car was ready for pickup. The service technicians even made a video of my cars conditio More

by Edith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
May 18, 2022 -

AutoNation Ford Katy responded

Hi Edith, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

May 16, 2022

Oil change and tire rotation. Pretty basic stuff. 2 plus hours. Technician left clods of dirt on my seat. That would have been easy to clean off but no one looked to see if any More

by jthompson1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know. Didn’t get a card
May 18, 2022 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (281) 305-8949 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

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