AutoNation Ford Katy - Service Center

I received 2 oil changes with 2 different service folks and they were both great. and they were both great. More

Great place been going there for about 4 yrs and have never had a problem. They also look ahead and let you know what your vehicle would need in the future. never had a problem. They also look ahead and let you know what your vehicle would need in the future. More

I made an appointment for 9:30am for an oil change, got there earlier than the appointment. I did not get out of the place until 12:40, there was no update and no one told me there would be a long wait for there earlier than the appointment. I did not get out of the place until 12:40, there was no update and no one told me there would be a long wait for an oil change. I had to ask the advisor for updates because not once was I updated. I didn't see the purpose of an appointment with a 3hr wait. More

Very Friendly enjoy going in to this dealership. Explain everything well I will be back to this location. Explain everything well I will be back to this location. More

Here is my RATINGS. 1. My First Visit: I sat there for two hours , waiting for the call. and watched the truck sitting outside. When I have asked the Service Writer, t 1. My First Visit: I sat there for two hours , waiting for the call. and watched the truck sitting outside. When I have asked the Service Writer, then I was called and I saw the person go to the truck and bring it to the front. 2. The Second visit last Friday, the 10th June 2022, just for an oil change and inspection and had appointment for 9 am, the service writer said it will be all day, and said there was a recall on the truck also. I had only 5560 miles on the vehicle. Note: I was dropped off at my home, but later on that day I was told that there is no pick up available after 3 pm. Next day I have to get the UBER, and pay them, to pick up the Truck. If the oil change was done, the Mechanic did not see the dust on the Engine, the leaves under the hood when it was opened. They were still there when I brought the truck home. I had to do it myself. The Service writer said that he will take care of washing the Truck.- DID NOT HAPPEN. Please send me the pictures taken when I brought the Truck in, as I have noticed something and want to make sure. Will let you know when I receive the pictures 1. Driver's side Picture 2. Passenger side picture I will be waiting for the pictures. - I have sent a message to the service writer this morning for the pictures but have not got them yet. Thank you Jay Vanga More

Very helpful and got my car back to me quickly. Eric was a big help. I ended getting more done to my truck than expected. But so glad I did. It is running great! Eric was a big help. I ended getting more done to my truck than expected. But so glad I did. It is running great! More

Our sales person Rob was great and the service department was quick and friendly. We have been very happy with the service we have received at AutoNation Katy Ford. was quick and friendly. We have been very happy with the service we have received at AutoNation Katy Ford. More

Customer service was horrible and the rep didn’t seem to care. It will be nice when things get back to normal and dealerships start having to try and keep customers and gain business. I didn’t even allow care. It will be nice when things get back to normal and dealerships start having to try and keep customers and gain business. I didn’t even allow them to repair the car, took it elsewhere. Worst experience I have ever had at a dealer for service or sales. More

went the extra mile helping me get my daughters explorer back on the road....will tell everyone how satisfied i was. back on the road....will tell everyone how satisfied i was. More