AutoNation Ford Katy - Service Center

Mike was very nice & quick from the beginning. He kept me updated the entire time! He kept me updated the entire time! More

Very easy to set up service appointment online, timely service, overall great service. Service representative was not pushy regarding other services. service, overall great service. Service representative was not pushy regarding other services. More

On time as promised. Shop is clean. Professional staffs. Scheduling is easy. Did not sell me anything else. Shop is clean. Professional staffs. Scheduling is easy. Did not sell me anything else. More

My service was great. I took my truck for an oil change and to get my tires rotated. My advisor Carl Larenti took the time to explain what additional services my truck wil I took my truck for an oil change and to get my tires rotated. My advisor Carl Larenti took the time to explain what additional services my truck will require in the future. He was honest with the prices and thanks to him I’m getting ready now to have my money ready for when that time comes. My service was complete at an appropriate time and I will definitely be coming back for future work. More

Mike is a fantastic rep. He kept me informed the whole time my truck was being serviced. He kept me informed the whole time my truck was being serviced. More

The buying process is great. The service center and collision center not so much. The pass few oil changes I've had an issue. I ask to have my truck detailed while it was there a The service center and collision center not so much. The pass few oil changes I've had an issue. I ask to have my truck detailed while it was there and they told me it isn't worth the money to get it done, but then tried to charge me $300 hundred dollars for new breaks the same day. Then the next visit has caused me not to go back. I called and set up an appointment for the oil changed and tires rotated, I also asked them while it was there if the body shop could look at some paint damage and give me a quote to repaint it. Both the service center and the body shop said it was fine. When I went to drop it off the service center refused to take it to the body shop or to call them to tell them about my truck. They told me to walk across the street to talk to the body shop. When I get over to the body shop they told me they would not look at the truck unless the service center approved a warranty paint job. I explained again I was just wanting a quote for the repair it was not warranty work. The guy then snapped at me that I would have to pay him to look at my truck and any work that needed to be done. I told him I just wanted it looked at and a quote. He still instead I would have to pay for him to look at it. I told him never mind, guess he didn't want my business and walked back to the service center. When I went back to pick my truck up they tried to charge me for the oil change. I told the guy he was wrong that I still had two free changes with them since I purchased my truck from Autonation. The guy then got mad saying that I should have told him. I have never told them, it's in my file. I still have one more oil change with them but honestly after that rodeo I will not be going back. My truck will go to my repair shop. I'm also in the market for a van but at this point I'll look at other dealerships. More

I enjoyed working with Mark but took to long to get the parts and fix my car. parts and fix my car. More

Oil change can be faster. No sense to wait 3 hours. The shuttle driver doesn't knowing the area and spends extra time No sense to wait 3 hours. The shuttle driver doesn't knowing the area and spends extra time More

Great service very quick I was in and out two days tops and they have done a great job 👍🏽 and they have done a great job 👍🏽 More

Management not willing to make effort for smart analytical decisions, drop the vehicle and it takes 6 days with no work performed. analytical decisions, drop the vehicle and it takes 6 days with no work performed. More