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AutoNation Ford Katy - Service Center

Katy, TX

4.5
999 Reviews

999 Reviews of AutoNation Ford Katy - Service Center

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August 02, 2022

David Corvin always takes good care of me & my son Sean . David always keeps us up to speed with up & coming maintenance on our vehicles. More

by eweatherford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Corvin & Randy
Aug 04, 2022 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

August 02, 2022

It would be nice next time to have enough parts in stocks for the recalls. Or maybe just be prepared to take care of the cars who made an appointment for the recall situation. Autonation you have tools come More

by Martinez
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dustin Thomas
Aug 04, 2022 -

AutoNation Ford Katy responded

Hi Martinez, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.

Aug 05, 2022 -

Martinez responded

Thank you for your acknowledgement.

August 02, 2022

Did not top off wiper fluid; now not sure if they actually properly changed oil. More

by DDiaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Front desk
Aug 04, 2022 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.

August 01, 2022

Outstanding service from the service department. One day turnaround on the recall work and replace the rear toe link quickly. David from Service was very courteous and explained all the work that More

by ricknatividad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Aug 03, 2022 -

AutoNation Ford Katy responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

August 01, 2022

The team was very helpful and quick when I drove up. They were ready to handle warranty work easily. The aftermarket team was fantastic with Steve D wing very helpful as well. More

by Tv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie in service and Steve in aftermarket
Aug 03, 2022 -

AutoNation Ford Katy responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Katy! Please don't hesitate to reach out if there's anything additional we can do for you.

August 01, 2022

Friendly and personalized treatment. ... Speed. ... Advice. ... Availability. ... Multichannel. ... Transparency. ... Knowledge of the client and the product/service. More

by Alfredo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert, Roman.
Aug 03, 2022 -

AutoNation Ford Katy responded

Hello Alfredo, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

July 31, 2022

Fixed my ford blue cruise and broken rear seatbelt. Sent me a video showing what the tech was doing. Kept me informed and completes both quickly. More

by MSTX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike,Gio,Don
Aug 03, 2022 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

July 31, 2022

I always get great service at Autonation Ford Katy. Thank you to the service department, they do a great job. More

by shannonwhite0406
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Magee
Aug 03, 2022 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 29, 2022

Work with Tom Magee. Does a fantastic job. Takes care of my truck and keeps track of what it needs. More

by Kot253
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Magee
Jul 29, 2022 -

Kot253 responded

done

July 29, 2022

I am very happy with my experience. Service department took care of the issue and made sure it was covered under warranty- as it should be. More

by todd7874
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ouida
Aug 02, 2022 -

AutoNation Ford Katy responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!

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