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AutoNation Ford Katy - Service Center

Katy, TX

4.4
1,002 Reviews

1,002 Reviews of AutoNation Ford Katy - Service Center

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August 06, 2022

Great service and done in a timely manner. Good communication from the service center keeping me informed on the process of my vehicle. More

by locozad1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember name
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Aug 09, 2022 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

August 05, 2022

Randy was a great help and the dealership had the opportunity to hose me but not only didn't but honored the recall completely- thanks guys- definitely be back More

by tbirchum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy
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Aug 09, 2022 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 04, 2022

Timely, courteous service. Made a sensible suggestion for solving car problem to avoid towing expense More

by paula
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
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Aug 08, 2022 -

AutoNation Ford Katy responded

Hello Paula, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

August 02, 2022

It would be nice next time to have enough parts in stocks for the recalls. Or maybe just be prepared to take care of the cars who made an appointment for the recall situation. Autonation you have tools come More

by Martinez
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dustin Thomas
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Aug 04, 2022 -

AutoNation Ford Katy responded

Hi Martinez, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.

Aug 05, 2022 -

Martinez responded

Thank you for your acknowledgement.

August 02, 2022

Did not top off wiper fluid; now not sure if they actually properly changed oil. More

by DDiaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Front desk
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Aug 04, 2022 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.

August 02, 2022

David Corvin always takes good care of me & my son Sean . David always keeps us up to speed with up & coming maintenance on our vehicles. More

by eweatherford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Corvin & Randy
Report | Print
Aug 04, 2022 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

August 01, 2022

Outstanding service from the service department. One day turnaround on the recall work and replace the rear toe link quickly. David from Service was very courteous and explained all the work that More

by ricknatividad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Aug 03, 2022 -

AutoNation Ford Katy responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

August 01, 2022

The team was very helpful and quick when I drove up. They were ready to handle warranty work easily. The aftermarket team was fantastic with Steve D wing very helpful as well. More

by Tv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie in service and Steve in aftermarket
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Aug 03, 2022 -

AutoNation Ford Katy responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Katy! Please don't hesitate to reach out if there's anything additional we can do for you.

August 01, 2022

Friendly and personalized treatment. ... Speed. ... Advice. ... Availability. ... Multichannel. ... Transparency. ... Knowledge of the client and the product/service. More

by Alfredo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert, Roman.
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Aug 03, 2022 -

AutoNation Ford Katy responded

Hello Alfredo, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

July 31, 2022

Fixed my ford blue cruise and broken rear seatbelt. Sent me a video showing what the tech was doing. Kept me informed and completes both quickly. More

by MSTX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike,Gio,Don
Report | Print
Aug 03, 2022 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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