AutoNation Ford Katy - Service Center

Excellent support and very professional team. They really care about the customer. Good work ethics at the service. Call Robert They really care about the customer. Good work ethics at the service. Call Robert More

The service manager was excellent and very helpful. The only concern is that I had a 3:00 clock appointment and still had to wait 2 hours to get it done. The appointment did not seem to matter much. The only concern is that I had a 3:00 clock appointment and still had to wait 2 hours to get it done. The appointment did not seem to matter much. More

Giovanni made my service experience simple and quick. Was surprised to see video of the service in a text after my visit. Highly recommend Ford Automation Katy! Was surprised to see video of the service in a text after my visit. Highly recommend Ford Automation Katy! More

Tom was a great service advisor. I was offered transportation home. I was informed about the status of my repair. I was offered transportation home. I was informed about the status of my repair. More

Service advisors and techs are very knowledgeable and honest. The repairs and service is excellent. My only issue having to wait 3 to 5 days just to have the vehicle diagnosed. I can’t afford to rent a v honest. The repairs and service is excellent. My only issue having to wait 3 to 5 days just to have the vehicle diagnosed. I can’t afford to rent a vehicle while my vehicle is waiting to get diagnosed not to mention more time to make repairs if needed. How about loaner cars if this can’t be avoided? More

Communication was very good. Professional service. Will come back. Five stars all the way yayyy!!! Professional service. Will come back. Five stars all the way yayyy!!! More

At AutoNation Ford Katy I have always been treated with courtesy. The sales staff is attentive and offers good advise as well as solutions for any issues that may arise. The service department mirrors this courtesy. The sales staff is attentive and offers good advise as well as solutions for any issues that may arise. The service department mirrors this approach to customer service and the accessories desk has been very helpful and accommodating. I am very happy I chose this dealership to purchase my Bronco! More

Great service and done in a timely manner. Good communication from the service center keeping me informed on the process of my vehicle. Good communication from the service center keeping me informed on the process of my vehicle. More

Randy was a great help and the dealership had the opportunity to hose me but not only didn't but honored the recall completely- thanks guys- definitely be back opportunity to hose me but not only didn't but honored the recall completely- thanks guys- definitely be back More

Timely, courteous service. Made a sensible suggestion for solving car problem to avoid towing expense Made a sensible suggestion for solving car problem to avoid towing expense More