AutoNation Ford Katy - Service Center

Great job guys! I first took my 2015 ford f350 to Tomball ford the lady acted like I was inconveniencing her ! So I went to auto nation ford in Katy they took me ri I first took my 2015 ford f350 to Tomball ford the lady acted like I was inconveniencing her ! So I went to auto nation ford in Katy they took me right in and took care of the problem thanks guys good service More

I did not have an appointment but Steven was able to get me in and took care of my truck quick. Thanks me in and took care of my truck quick. Thanks More

This service team is consistently reliable and dependable. I brought my vehicle in for an oil change, tire rotation, and systems check. The entire visit lasted less than one hour and it was a Sa dependable. I brought my vehicle in for an oil change, tire rotation, and systems check. The entire visit lasted less than one hour and it was a Saturday. That is superior service!! More

I was very happy when I got into the drive and the porter asked if I had a appointment today and said yes and took me to the service advicer and was taken care of very well! asked if I had a appointment today and said yes and took me to the service advicer and was taken care of very well! More

Great customer service, excellent work done on my car, respect for my time, and they even provided a shuttle to take me home after I dropped my car to be serviced! respect for my time, and they even provided a shuttle to take me home after I dropped my car to be serviced! More

Excellent attention for Robert Longoria he is the best service advisor That's why I always go to Autonation Ford Katy service advisor That's why I always go to Autonation Ford Katy More

Randy was awesome to deal with, kept me updated and was able to get my truck back quicker than expected able to get my truck back quicker than expected More

James Thompson is great and the only reason that I return to this dealership. Everything else, Sub-Par. The new vehicle purchase was like a 3 ring circus and type-o's on the mailing address so I never got to this dealership. Everything else, Sub-Par. The new vehicle purchase was like a 3 ring circus and type-o's on the mailing address so I never got the original title to the vehicle. I had to go pick up a certified copy. And then they did not hold my full payment check for 3 days, as they said that they would, so I had a collection agency calling me a few days after delivery. More

Drop off service was efficient and easy. Was told diagnostics could take up to 48 hours. Was a Thursday when I dropped off. Left voice messages for service rep on Saturday noon and Monday at Was told diagnostics could take up to 48 hours. Was a Thursday when I dropped off. Left voice messages for service rep on Saturday noon and Monday at 09:00. Finally called service manager and he prompted service rep to reply. Truck was ready for pickup an hour later. More

James handled my service and was very courteous and helpful. He gave me a heads up about the estimated cost so I wouldn’t be surprised and he was pretty close. We were pleased with our service and reco helpful. He gave me a heads up about the estimated cost so I wouldn’t be surprised and he was pretty close. We were pleased with our service and recommend this dealership. More