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AutoNation Ford Katy - Service Center

Katy, TX

4.4
1,001 Reviews

1,001 Reviews of AutoNation Ford Katy - Service Center

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August 31, 2022

Advisor David Lewis is awesome and took care of my issues. Even followed up the next day as promised. More

by Judster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lewis
Sep 05, 2022 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

August 31, 2022

Brandon Diaz was very easy to work with. I was pleased with the speed that he got me in and out. More

by noladak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Diaz
Sep 05, 2022 -

AutoNation Ford Katy responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Katy! Feel free to stop by if you ever need any more help.

August 31, 2022

The Service department has been helpful to get vehicle repaired or get routine maintenance completed quickly. More

by Brian G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
Sep 05, 2022 -

AutoNation Ford Katy responded

Hi Brian, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!

August 31, 2022

This dealer is very good in waiting time and especially the customer services named Micheal who is excellent dealing with customer. More

by Iten SOLIMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MR.Micheal
Sep 05, 2022 -

AutoNation Ford Katy responded

Hi, we are pleased to hear you had such a positive experience with us, Feel free to stop by if you ever need any more help.

Nov 28, 2022 -

Iten SOLIMAN responded

This dealer is has so professional staff who know well how how to deal with customers, explain the issues with them, and give back the car in exemplary timing.

Nov 28, 2022 -

Iten SOLIMAN responded

Thanks so much! and will definitely refer this dealer to my friends.

August 31, 2022

Gio makes sure our needs are taken care of! We are always treated as though we are number one customer. Thanks! More

by Stacie P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gio
Sep 05, 2022 -

AutoNation Ford Katy responded

Hi Stacie, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!

August 31, 2022

Great products, great service, Great people always constantly exceeding expectations Thank you all very much! More

by Dxb-Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Sep 05, 2022 -

AutoNation Ford Katy responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!

August 31, 2022

Always have had timely and good service done by them. The service reps text and call with detailed updates. More

by Taylor W
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dustin
Sep 05, 2022 -

AutoNation Ford Katy responded

Hi Taylor, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

August 31, 2022

Fantastic Service! I've never been a fan of having to take my car in for service but this place was exceptional! Quality service and my service writer was very personab More

by geleblanc02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
Sep 05, 2022 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

August 31, 2022

The service team was GREAT! James, the service rep assigned to me, answered all my questions patiently and completely. He offered suggestions where appropriate, answered questio More

by usmclm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
Sep 05, 2022 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

August 30, 2022

Service manager Brandon diaz was very nice and professional as usual. Always takes care of his customers. Great service! More

by James
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Diaz
Sep 04, 2022 -

AutoNation Ford Katy responded

Hello James, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. Don't hesitate to call us if you ever need anything. Be safe on the road!

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