AutoNation Ford Katy - Service Center

I brought my Ford Escape in for a recall. I made an appointment online. The recall notice said it would only be a day However, when I brought it in, the service agent, Tom, said it would be I made an appointment online. The recall notice said it would only be a day However, when I brought it in, the service agent, Tom, said it would be several days based on volume of work. Rather than have to leave it over the weekend, he made me a new appointment and I brought it back on Monday. The drop off process was smooth. Again, I was expecting several days. However I got called that same day that it was ready. Tom said he bumped it up in the queue in order to get it out. That was a pleasant surprise. The pickup process was easy and Tom brought the car around himself. He even offered to get some pine sap off my window for me. In the past, I have felt intimidated there as a woman in a male dominated environment. I was still the only woman I could see around me but it was better. Tom’s response was much appreciated. More

Well to start out waited 2 hours for an oil change at 8am appointment. Second, they couldn’t find my truck and was told it was somehow parked accross the street. Other customers were upset at the wait time a appointment. Second, they couldn’t find my truck and was told it was somehow parked accross the street. Other customers were upset at the wait time as well and when asked for an update at the check out counter, the ladies at the desk were very impatient. I will never go there again More

Great customer service, clean dealership, real nice customer service. Real good service department. My truck was serviced in a timing matter. customer service. Real good service department. My truck was serviced in a timing matter. More

I WAS VERY PLEASED WITH THE FRIENDLINESS AND EXCELLENT ADVICE GIVEN TO ME BY ANDRES ADVICE GIVEN TO ME BY ANDRES More

Oil change done quickly and professionally and thanks to FordPass account it was free with the help of a great service department FordPass account it was free with the help of a great service department More

I had a very positive experience with the service department. Mark did a great job. department. Mark did a great job. More

I was very pleased with the repair performed, and had a great experience with my service advisor, Mike. Mike was very flexible accommodating my schedule, working with me on an ordered part rather than let great experience with my service advisor, Mike. Mike was very flexible accommodating my schedule, working with me on an ordered part rather than letting my truck sit on the lot for days. He also was always reaching out to me first with updates, rather than me having to check in regularly to get updates. Especially professional and polite. More

They were extremely busy and overloaded in the Service Department when I drove up to have my Ranger serviced. James in the Service Department said no problem, he would work me into the schedule. He got a Department when I drove up to have my Ranger serviced. James in the Service Department said no problem, he would work me into the schedule. He got all the items I wanted done the same day. He kept me updated and even texted me when my truck was ready. Great service and very polite. More

My service was a success and everyone was helpful. I will be back to AutoNation Ford Katy. I will be back to AutoNation Ford Katy. More

He was friendly; he was very efficient with my car. He explained everything that was happening with my car. He was very professional! He explained everything that was happening with my car. He was very professional! More