AutoNation Ford Katy - Service Center

Well to start out waited 2 hours for an oil change at 8am appointment. Second, they couldn’t find my truck and was told it was somehow parked accross the street. Other customers were upset at the wait time a appointment. Second, they couldn’t find my truck and was told it was somehow parked accross the street. Other customers were upset at the wait time as well and when asked for an update at the check out counter, the ladies at the desk were very impatient. I will never go there again More

My service was a success and everyone was helpful. I will be back to AutoNation Ford Katy. I will be back to AutoNation Ford Katy. More

I WAS VERY PLEASED WITH THE FRIENDLINESS AND EXCELLENT ADVICE GIVEN TO ME BY ANDRES ADVICE GIVEN TO ME BY ANDRES More

Oil change done quickly and professionally and thanks to FordPass account it was free with the help of a great service department FordPass account it was free with the help of a great service department More

I had a very positive experience with the service department. Mark did a great job. department. Mark did a great job. More

I was very pleased with the repair performed, and had a great experience with my service advisor, Mike. Mike was very flexible accommodating my schedule, working with me on an ordered part rather than let great experience with my service advisor, Mike. Mike was very flexible accommodating my schedule, working with me on an ordered part rather than letting my truck sit on the lot for days. He also was always reaching out to me first with updates, rather than me having to check in regularly to get updates. Especially professional and polite. More

They were extremely busy and overloaded in the Service Department when I drove up to have my Ranger serviced. James in the Service Department said no problem, he would work me into the schedule. He got a Department when I drove up to have my Ranger serviced. James in the Service Department said no problem, he would work me into the schedule. He got all the items I wanted done the same day. He kept me updated and even texted me when my truck was ready. Great service and very polite. More

Advisor David Lewis is awesome and took care of my issues. Even followed up the next day as promised. issues. Even followed up the next day as promised. More

Brandon Diaz was very easy to work with. I was pleased with the speed that he got me in and out. I was pleased with the speed that he got me in and out. More

He was friendly; he was very efficient with my car. He explained everything that was happening with my car. He was very professional! He explained everything that was happening with my car. He was very professional! More