AutoNation Ford Katy - Service Center

Came in with a preset appt. , poor greeting, never heard during the wait time. Waited 3. 5 hours. I had to check in on them. Left me lock nut for my wheels with what was water. I , poor greeting, never heard during the wait time. Waited 3. 5 hours. I had to check in on them. Left me lock nut for my wheels with what was water. Inside of my truck was still dirty I thought they would clean and vacuum for the oil change. Not worth the extra service cost. More

The service is so good at this dealership, it makes you wish all your vehicles were Ford. Excellent communication, no surprises, and everything was done correctly. wish all your vehicles were Ford. Excellent communication, no surprises, and everything was done correctly. More

Promt courteous check in process and I truly appreciated the reminder call the morning of my scheduled appointment. the reminder call the morning of my scheduled appointment. More

Great service, dedicated. Mr. David call me to give me updates regarding my tire. Will definitely come back. Mr. David call me to give me updates regarding my tire. Will definitely come back. More

Fast service and keeps you informed on whats needed and what was done . Same or next day appointments what was done . Same or next day appointments More

Dropped off my Ford Escape due to recall, they fixed it and left a gash on passenger door side. Customer rep was friendly enough trying to rectify the situation but anyone can understand why I would not wa and left a gash on passenger door side. Customer rep was friendly enough trying to rectify the situation but anyone can understand why I would not want to deal with their location again More

The customer service was excellent. The vehicle maintenance was completed in a timely manner. My car was returned to me neat. Thanks for a great experience! The vehicle maintenance was completed in a timely manner. My car was returned to me neat. Thanks for a great experience! More

The salesman Abraham made the process go smoothly and it was a good experience without frustration. was a good experience without frustration. More

The representative with the dealership was fast and prompt with getting back to me about our service. prompt with getting back to me about our service. More

Top of the line customer service. They make it easy and fast, with no headaches and surprises. I wouldn’t take my car anywhere else for service. They make it easy and fast, with no headaches and surprises. I wouldn’t take my car anywhere else for service. More