AutoNation Ford Katy - Service Center

Andres the service guy was great. I have bought 6 F-250's in the past 20 years. I have bought a mustang GT and 2 F-150's for my kids. I am a Ford guy. But simultaneously I had both I have bought 6 F-250's in the past 20 years. I have bought a mustang GT and 2 F-150's for my kids. I am a Ford guy. But simultaneously I had both my batteries on my 2020 F-250 fail last week because of a failed part called an insert. I have the premium warranty. The best you can get. But because batteries are not covered because of being considered maintenance, I had to pay for them. The insert part failed, that caused the batteries to think the truck was always on. I argued that it wasn't a maintenance issue but a covered warrant part that failed to cause it. I was disappointed to hear that they were not going to take care of it and I had to buy the 2 new batteries. I asked the warranty manager to act like he was explaining this to his young kids and how he would explain to them how it was right. He had no answer. And that is because he did not do the right thing. I always have gotten VIP service from Von Wil in Wharton and Helfman in Stafford. Unfortunately the Autonation service manager chose the wrong decision. More

The service was done quickly and efficiently - only taking roughly 30-40 minutes for an oil change. taking roughly 30-40 minutes for an oil change. More

Took over a week to get recall work completed, but that wasn't AutoNations fault. Excellent service and communication. wasn't AutoNations fault. Excellent service and communication. More

got the recall work done for my company vehicle. Dealing with Buddy was a breeze. Made it work smooth and efficiently. I like smooth and efficiently. Thanks! Dealing with Buddy was a breeze. Made it work smooth and efficiently. I like smooth and efficiently. Thanks! More

Very friendly and great to work with. All work was done ad promised an on time! All work was done ad promised an on time! More

An AWFUL experience. After this I will never buy or service my vehicle at Autonation Ford Katy. My car was there for over a month for a one day job. We repeatedly called After this I will never buy or service my vehicle at Autonation Ford Katy. My car was there for over a month for a one day job. We repeatedly called for a status which was supposed to be texted to us and would only get a status after stating that we were going to have to escalate the situation. The manager does not speak to customers and when we went up there the second time (after no returned phone calls or voicemails were made) he wouldn’t even look us in the eye and couldn’t tell us what was going on with my car. We were never told why it took so long, waiting on parts? Short staffed? We don’t know. We would have understood. We were kind but firm about getting answers. For 3 weeks we were told our car would be done and home to us and it wasn’t until about 35-40 days later. Then came the apologies and excuses. We still don’t know why my car took so long. We never raised our voices or became THAT customer. The DAY I got my car back as I was driving home the sunroof shattered to pieces. I don’t know if it’s just coincidence or something that happened there. But do not go to autonation, Ryan ford in sealy is better. Daniel was our first service tech who ended up going on vacation without telling us and Randy took over. I am a mom of 4 and a business owner and being without a car was a huge stressor on us. I would give 0 stars if I could. More

Mike Ouida is the best advisor do you have. He Know his work. Thank you He Know his work. Thank you More

Steve was nice and very professional. Kept me informed of progress of repair. Once repair done he explained what was done and was very efficient in processing the paperwork so I could be Kept me informed of progress of repair. Once repair done he explained what was done and was very efficient in processing the paperwork so I could be n my way. More

I thought it would take them two days to handle both recalls on our 2016 Expedition but they handled them both in about 8 hours. Great work. recalls on our 2016 Expedition but they handled them both in about 8 hours. Great work. More

My service advisor was knowledgeable, and made me feel comfortable with your service process... I have only serviced my 2016 Fusion at your dealership. Thanks Steven Howard comfortable with your service process... I have only serviced my 2016 Fusion at your dealership. Thanks Steven Howard More