AutoNation Ford Katy - Service Center

Mike Ouida is the best advisor do you have. He Know his work. Thank you He Know his work. Thank you More

Steve was nice and very professional. Kept me informed of progress of repair. Once repair done he explained what was done and was very efficient in processing the paperwork so I could be Kept me informed of progress of repair. Once repair done he explained what was done and was very efficient in processing the paperwork so I could be n my way. More

I thought it would take them two days to handle both recalls on our 2016 Expedition but they handled them both in about 8 hours. Great work. recalls on our 2016 Expedition but they handled them both in about 8 hours. Great work. More

My service advisor was knowledgeable, and made me feel comfortable with your service process... I have only serviced my 2016 Fusion at your dealership. Thanks Steven Howard comfortable with your service process... I have only serviced my 2016 Fusion at your dealership. Thanks Steven Howard More

Fast and efficient. Mike was very knowledgeable, friendly and well mannered. I will be returning for services. Mike was very knowledgeable, friendly and well mannered. I will be returning for services. More

the waiting time is very long, for maintenance more than 4 hours and if it requires a repair it takes 1 week for the diagnosis and another week for the repair, so it takes more than 2 weeks for simple repai 4 hours and if it requires a repair it takes 1 week for the diagnosis and another week for the repair, so it takes more than 2 weeks for simple repairs nothing serious or complicated More

Professional, friendly assistance with service request and car inspection due. Did not have appointment, which was okay. and car inspection due. Did not have appointment, which was okay. More

Was told it would be 2-3 hours for oil change. Was told even though I had purchased used vehicle with platinum warranty that the service I received previously (which was free) was a mistake and s Was told even though I had purchased used vehicle with platinum warranty that the service I received previously (which was free) was a mistake and shouldn’t have been covered. Asked about a “loss of oil pressure” warning and was told “it’s either the sensor or you need a new engine but we can’t diagnose that unless you leave your truck here for a week.” Took shuttle home and as soon as I arrived got a phone call my truck was ready. The fact you can have an appointment for an oil change but be told it’s going to be multiple hours to complete a 20 min job is ridiculous. The fact that they are more or less discouraging you from getting your car repaired or diagnosed by telling you it’s going to take a week to find out what is causing an error message is ridiculous. Terrible experience overall. More

Service reps are truly intelligent and truthful when you take vehicle in for recalls, repairs or whatever. take vehicle in for recalls, repairs or whatever. More

The service was fast got the oil changed and inspection in under 2 hrs. The personnel was polite and efficient. in under 2 hrs. The personnel was polite and efficient. More