AutoNation Ford Katy - Service Center

Quick service and professional staff. Dustin provided excellent customer service during my recent oil change. Will recommend. Dustin provided excellent customer service during my recent oil change. Will recommend. More

They have an excellent customer service and they are very professional. I am very happy with the service that I received. professional. I am very happy with the service that I received. More

Excellent service. In and out for an oil change and tire rotation in about an hour! In and out for an oil change and tire rotation in about an hour! More

Great customer service fast easy and informative, will always take my ford to them no complaints. always take my ford to them no complaints. More

GREAT SERVICE GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT More

My service writer Brandon made the process and price expectation very clear. I was very happy with the service provided. expectation very clear. I was very happy with the service provided. More

Great customer service And ease of vehicle drop off. Customer service tenant was excellent. Great response and decent environment. Customer service tenant was excellent. Great response and decent environment. More

Andres the service guy was great. I have bought 6 F-250's in the past 20 years. I have bought a mustang GT and 2 F-150's for my kids. I am a Ford guy. But simultaneously I had both I have bought 6 F-250's in the past 20 years. I have bought a mustang GT and 2 F-150's for my kids. I am a Ford guy. But simultaneously I had both my batteries on my 2020 F-250 fail last week because of a failed part called an insert. I have the premium warranty. The best you can get. But because batteries are not covered because of being considered maintenance, I had to pay for them. The insert part failed, that caused the batteries to think the truck was always on. I argued that it wasn't a maintenance issue but a covered warrant part that failed to cause it. I was disappointed to hear that they were not going to take care of it and I had to buy the 2 new batteries. I asked the warranty manager to act like he was explaining this to his young kids and how he would explain to them how it was right. He had no answer. And that is because he did not do the right thing. I always have gotten VIP service from Von Wil in Wharton and Helfman in Stafford. Unfortunately the Autonation service manager chose the wrong decision. More

The service was done quickly and efficiently - only taking roughly 30-40 minutes for an oil change. taking roughly 30-40 minutes for an oil change. More

Took over a week to get recall work completed, but that wasn't AutoNations fault. Excellent service and communication. wasn't AutoNations fault. Excellent service and communication. More