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AutoNation Ford Katy - Service Center

Katy, TX

4.5
999 Reviews

999 Reviews of AutoNation Ford Katy - Service Center

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October 20, 2022

Surprise shop fee of $ 59. 99 is excessive. Unable to properly explain what this paid for. OEM part used and it was 2X the open market price !! I only dealt with Buddy ( More

by akramer61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Report | Print
Oct 27, 2022 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (281) 305-8949 to discuss what we can do to help.

October 19, 2022

Great service knowledgeable service tech took care of my warranty quickly highly recommended to anyone More

by dcm1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Report | Print
Oct 25, 2022 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 19, 2022

Service was good, but the balancing the tires and it’s no good! I’m thinking about to go there and ask for a new and accurate tires balancing More

by Franckleal76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Report | Print
Oct 25, 2022 -

AutoNation Ford Katy responded

Hello, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (281) 305-8949 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

October 19, 2022

Everyone helpful and recall work done within time I was advised. Mr Robert Longoria was very polite and helpful. Thank you! More

by mylowrie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Report | Print
Oct 25, 2022 -

AutoNation Ford Katy responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

October 18, 2022

In point. Very open. Get the customers in and out as soon as possible. Very professional. More

by canddwadsworth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micheal
Report | Print
Oct 24, 2022 -

AutoNation Ford Katy responded

Canddwadsworth, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

October 17, 2022

Great service & communication with Giovanni - He was extremely helpful & work was completed in quoted time frame. More

by FPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giovanni Ricciardi
Report | Print
Oct 22, 2022 -

AutoNation Ford Katy responded

Hi, we are so happy to read such a great review about AutoNation Ford Katy! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

October 17, 2022

Great service with quick turn around on service visit. Mike Ouida my service rep was very helpful and pleasant to work with! More

by Don Crawford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ouida
Report | Print
Oct 22, 2022 -

AutoNation Ford Katy responded

Hi Don, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Katy! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

October 17, 2022

Great service, Mike Ouida was very helpful and friendly. 5 stars to his customer service More

by anafrankgp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ouida
Report | Print
Oct 22, 2022 -

AutoNation Ford Katy responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

October 14, 2022

Quick service and professional staff. Dustin provided excellent customer service during my recent oil change. Will recommend. More

by JRussell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Thomas
Report | Print
Oct 19, 2022 -

AutoNation Ford Katy responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 14, 2022

They have an excellent customer service and they are very professional. I am very happy with the service that I received. More

by omparra1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ouida
Report | Print
Oct 19, 2022 -

AutoNation Ford Katy responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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