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AutoNation Ford Katy - Service Center

Katy, TX

4.5
998 Reviews

998 Reviews of AutoNation Ford Katy - Service Center

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October 28, 2022

I have taken my truck in several times for oil change, recall, etc. Gio always takes great care of me. Very happy. More

by msullivan555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giovanni
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Nov 07, 2022 -

AutoNation Ford Katy responded

Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 27, 2022

David Lewis is always pleasant and responsive. Let's us know what needs to be done without overselling. More

by fac862
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lewis
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Nov 03, 2022 -

AutoNation Ford Katy responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 27, 2022

We have always had great service from Auto Nation Katy Texas. We have bought 2- cars there and will continue to to go there. More

by Harold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon , Lisa Parasrami
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October 26, 2022

Always bring my vehicle here for service and they give a great service to my vehicle and will continue to come here for service. More

by Mtrevino7491
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Report | Print
Nov 02, 2022 -

AutoNation Ford Katy responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Katy. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

October 26, 2022

My service advisor was David Lewis. He took the time to answer all my questions and address my concerns. My car was ready sooner than expected. David arranged for the shuttle to pick me More

by marieam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lewis
Report | Print
Nov 02, 2022 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Ford Katy and we hope to be of service again in the future.

October 25, 2022

I took my Chevrolet Equinox in for service. The staff was pleasant, and my appointment was quick. I will definitely be back. More

by Lmentzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Report | Print
Nov 02, 2022 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

October 23, 2022

Auto Nation Ford in Katy did a terrific job with my car. In and out just as promised and all work completed. David Lewis was very helpful. More

by newton9005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lewis
Report | Print
Oct 31, 2022 -

AutoNation Ford Katy responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 22, 2022

Don’t really use them for regular maintenance but needed the computer checked out so I could get inspected More

by A client
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
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Oct 29, 2022 -

AutoNation Ford Katy responded

Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 20, 2022

Outstanding service. Just having moved to the state of Texas I had to have several things done to my car and the service was quick and exceptional More

by elaine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Report | Print
Oct 27, 2022 -

AutoNation Ford Katy responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

October 20, 2022

Surprise shop fee of $ 59. 99 is excessive. Unable to properly explain what this paid for. OEM part used and it was 2X the open market price !! I only dealt with Buddy ( More

by akramer61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Report | Print
Oct 27, 2022 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (281) 305-8949 to discuss what we can do to help.

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