AutoNation Ford Katy - Service Center

I took my 2017 Ford Escape in to have recall work done as well as to get assistance with installation of a Sync 3 navigation system update I had recently purchased online. The service representative let me k well as to get assistance with installation of a Sync 3 navigation system update I had recently purchased online. The service representative let me know that the recall work would be done in a few hours but he was not sure about the time needed for the Sync 3 update, depending on the technician’s schedule. Several hours later I called to check on the status of my car and the recall work had been completed. When I picked up my car, the service representative explained to me and my son that the Sync 3 update program needed to be downloaded onto a USB stick and then uploaded to my car which needed to be running the entire time, about one hour. I greatly appreciated his taking the time to explain the process to us! Tondi and Don Rice More

Great service and great people I have ever seen. Thanks for hard work. Keep it up. Thanks for hard work. Keep it up. More

My service advisor was great. They didn’t took long at all and communicated with me as soon as it was done They didn’t took long at all and communicated with me as soon as it was done More

I have taken my truck in several times for oil change, recall, etc. Gio always takes great care of me. Very happy. recall, etc. Gio always takes great care of me. Very happy. More

David Lewis is always pleasant and responsive. Let's us know what needs to be done without overselling. Let's us know what needs to be done without overselling. More

Always bring my vehicle here for service and they give a great service to my vehicle and will continue to come here for service. great service to my vehicle and will continue to come here for service. More

My service advisor was David Lewis. He took the time to answer all my questions and address my concerns. My car was ready sooner than expected. David arranged for the shuttle to pick me He took the time to answer all my questions and address my concerns. My car was ready sooner than expected. David arranged for the shuttle to pick me up at the time I requested. I would highly recommend him to my family and friends for their service advisor. More

I took my Chevrolet Equinox in for service. The staff was pleasant, and my appointment was quick. I will definitely be back. The staff was pleasant, and my appointment was quick. I will definitely be back. More

Auto Nation Ford in Katy did a terrific job with my car. In and out just as promised and all work completed. David Lewis was very helpful. In and out just as promised and all work completed. David Lewis was very helpful. More