AutoNation Ford Katy - Service Center

AutoNation Ford has been servicing my ford escape since relocating to Katy four years ago. They have delivered dependable service to keeping my car running with oil changes and brakes. relocating to Katy four years ago. They have delivered dependable service to keeping my car running with oil changes and brakes. More

Excellent service. Excellent explanation. Take care of customers very well. Awesome service advisor. Listened to all my concerns. Excellent explanation. Take care of customers very well. Awesome service advisor. Listened to all my concerns. More

A disaster from the minute I tried to pay in cash and drove off the lot. There were promises, lies, no return phone calls. There is not enough room on this survey to tell the whole story. The car was sol drove off the lot. There were promises, lies, no return phone calls. There is not enough room on this survey to tell the whole story. The car was sold to me with serious electrical problems. After 6 months they promised a two-day fix. After two weeks it was finished yesterday, 11/08/22. I drove it home and to church this morning. So far so good. They did not give me a loaner or rental. Has been a hardship on this 86 yr old. Kudos to Justin W. Who started. The ball rolling and eventually Giovani R. I finally went with other persons with me as no one was listening to me. I am looking to sell the car as I do not trust to get on highway alone. If you want more details, look at my record. At least it will show in detail the work performed. More

It was a great experience, my service manager work hard to get my van back in good condition , he worked hard to get approval from warranty department for the repair under extended warranty. It takes long to get my van back in good condition , he worked hard to get approval from warranty department for the repair under extended warranty. It takes long to get my van back but it worth, it is driving like new. More

Steven Y. Is an awesome service advisor and kept me informed on the scheduled service and options. Is an awesome service advisor and kept me informed on the scheduled service and options. More

Autonation Ford continues to be a great dealership for keeping my Ford running good. I would use them again in the future. keeping my Ford running good. I would use them again in the future. More

AutoNation Katy delivered liability and dependable service regarding except for a good clean car wash. Thank You service regarding except for a good clean car wash. Thank You More

Everyone was so polite. I felt like they really cared. The work was finished ahead of scheduled time. Mario? took me home in van and was very helpful, I'm on a walker, I felt like they really cared. The work was finished ahead of scheduled time. Mario? took me home in van and was very helpful, I'm on a walker, he helped me in and out of van. James at front desk was just great. I don't know what you mean by sanitized but I think it was not done. More

Very satisfied with my recent visit to Autonation Katy. My wife and I are retired and we only have one car our 2012 Ford Fusion. My car had completely stopped and all the indicator lights on the dashboard My wife and I are retired and we only have one car our 2012 Ford Fusion. My car had completely stopped and all the indicator lights on the dashboard were on. I was able to get the car to Autonation. I was on the way to the hospital to visit my wife who’s been very ill and I needed the car. Autonation not only completely repaired this car in a timely and competent fashion but also helped me get to the hospital to see my wife. Our service advisor Buddy went beyond the requirements of the job. Thanks Autonation. Well done. More

All were very fast and friendly, I dropped off my vehicle the young lady that greeted me outside was very friendly. the young lady that greeted me outside was very friendly. More