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AutoNation Ford Katy - Service Center

Katy, TX

4.5
999 Reviews

999 Reviews of AutoNation Ford Katy - Service Center

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November 22, 2022

Pretentious and rude service personnel. Not customer service oriented and personally a bad attitude. I believe the dealership does not condone or know this person’s behavior but it is in th More

by Victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Giovanni
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November 22, 2022

This is always a professional experience. The timeliness. Professionalism of staff, short waiting time, clean environment and excellent shuttle service. Daniel Larenti is always phenomenal. More

by Ema
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Larenti
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Nov 23, 2022 -

AutoNation Ford Katy responded

Hello Ema, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Katy. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

November 21, 2022

I brought my Ford Escape in for a recall repair, and it was ready when they said it would be. More

by Ken
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Daniel D’Laurenti
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Nov 23, 2022 -

AutoNation Ford Katy responded

Hi Ken, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

November 21, 2022

The service was very professional and easy on me. I wanted to thank the very expert Service Advisor for his very professional and patient way and trying to make us understand the problem of the car More

by nerveine_ouida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickeal Ouida
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Nov 21, 2022 -

nerveine_ouida responded

The service was very professional and I would definitely recommend Ford Katy to my friends

Nov 23, 2022 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

Nov 28, 2022 -

nerveine_ouida responded

Thanks so much! and will definitely refer this dealer to my friends. Happy Monday!

November 20, 2022

I love this place they always take great care of my truck and give me the best options for service. More

by Vernon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Nov 23, 2022 -

AutoNation Ford Katy responded

Hello Vernon, it means so much to us that you chose our dealership!

November 18, 2022

We’ve purchased our last few cars from here and have always been happy with the experience. Friendly and attentive staff. This most recent visit was for service on our high mileage Ford, and they treate More

by arch.r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Schick
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Nov 22, 2022 -

AutoNation Ford Katy responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Katy. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us anytime! Take care! Drive safe, and we'll see you on the road.

November 17, 2022

Excellent attention and advice on preventive maintenance of my vehicle which helps me a lot More

by rcaicedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Diaz
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Nov 21, 2022 -

AutoNation Ford Katy responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!

November 17, 2022

Great experience with service department. My service agent, was helpful and kind, and I was in and out in no time. More

by roger.birkhoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember.
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Nov 21, 2022 -

AutoNation Ford Katy responded

Hi, thank you so much for the warm recommendation of the team here at AutoNation Ford Katy. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 17, 2022

Robert is a pleasure to work with & always keeps me updated on my vehicle status. More

by loggero61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Robert
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Nov 21, 2022 -

AutoNation Ford Katy responded

Hi, thank you for your kind review; we are happy to pass along your comments to Robert here at AutoNation Ford Katy! Thank you so much for being one of our valued guests and we look forward to your next visit!

November 17, 2022

I like the fair pricing for service and repairs, the excellent customer service and the quick turnaround time. More

by tkeienburg
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
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Nov 22, 2022 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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