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AutoNation Ford Katy - Service Center
Katy, TX
998 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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998 Reviews of AutoNation Ford Katy - Service Center
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November 29, 2022
My visit to the service department was unplanned and I decided to drop in to inquire about an oil change and the service advisor was on point and accurate on his estimate of the time it would take to comp decided to drop in to inquire about an oil change and the service advisor was on point and accurate on his estimate of the time it would take to complete the service. In fact I was out of there ten minutes earlier than estimated. He was professional and a nice communicator. More
by Capehorn30
Employees Worked With
Buddy
November 26, 2022
Excellent, professional and prompt service. Giovanni Ricciardi is the quintessential professional! Thank you, Auto Nation FORD...best dealership in Texas! JC Giovanni Ricciardi is the quintessential professional! Thank you, Auto Nation FORD...best dealership in Texas! JC More
by Conwayjg
Employees Worked With
Giovanni Ricciardi
November 25, 2022
Brandon Diaz helped me with my services at Autonation Katy. He did excellent and was very kind and knowledgeable. I always have a great experience at this location. Katy. He did excellent and was very kind and knowledgeable. I always have a great experience at this location. More
by cassiematter
Employees Worked With
Brandon Diaz
November 24, 2022
I was early on the schedule appointment and they took me right in. The service person looked up my chart and saw what I needed. I was in an out. In a timely manner. right in. The service person looked up my chart and saw what I needed. I was in an out. In a timely manner. More
by Carom06
Employees Worked With
William
November 24, 2022
They did a great job. I had a tire issue and I went in without an appointment and they took care of everything in a reasonable amount of time. I had a tire issue and I went in without an appointment and they took care of everything in a reasonable amount of time. More
by dtaylor99
Employees Worked With
Daniel, Randy
November 22, 2022
Pretentious and rude service personnel. Not customer service oriented and personally a bad attitude. I believe the dealership does not condone or know this person’s behavior but it is in th Not customer service oriented and personally a bad attitude. I believe the dealership does not condone or know this person’s behavior but it is in their house so for that reason they will not be getting my business back. I do t ant to personally name the service person because I do feel it’s an isolated issue, however too many issues to return for seconds. I complained about the lack of communication and rudeness to management, then the person I complained about calls me and raises his voice at me and begins to ask me if I’d complained about him and why. Basically policing himself. I’m never going back I’ll make sure any friends and family don’t either. Too many other business doing bare minimum customer curtsies to have to deal with places like this one. More
by Victor
Employees Worked With
Giovanni
