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AutoNation Ford Katy - Service Center

Katy, TX

4.5
998 Reviews

998 Reviews of AutoNation Ford Katy - Service Center

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December 04, 2023

All employees are friendly and professional . the service performed is correct and on schedule ,I will continue to do business with them in the future More

by trent wittmayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Lewis
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Dec 07, 2023 -

AutoNation Ford Katy responded

Hi Trent, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Katy! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 02, 2023

Easy booking and check in. Great customer service and updates with texts, calls and photos. Any problems fixed well. More

by sammycurkan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel D'Larenti
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Dec 05, 2023 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 30, 2023

Awesome crew. Always takes care of me when I walk in with or without an appointment. Thanks auto nation for your awesome service and great crew More

by Lramirez0787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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Dec 03, 2023 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 30, 2023

Fantastic service! The repair was complete in the time given when I checked in! What could be better! More

by Stanjbrownell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevr
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Dec 02, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 29, 2023

My service was completed promptly and on my appointment time . Service writer was great too More

by Jim/Vicky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni
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Dec 01, 2023 -

AutoNation Ford Katy responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 28, 2023

Great service department- Dustin as service advisor was excellent and was very professional and helpful. More

by Jimmortimer13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
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Nov 30, 2023 -

AutoNation Ford Katy responded

Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 27, 2023

They said that they were going to give me a vehicle wash after my oil change and never happen. More

by Ed2132003na
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Nov 30, 2023 -

AutoNation Ford Katy responded

Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.

November 21, 2023

Autonation Katy service department is awesome, Randall was accommodating and took care of my request More

by dar5207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RANDALL LINNEY
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Nov 23, 2023 -

AutoNation Ford Katy responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

Nov 23, 2023 -

dar5207 responded

Great service

November 20, 2023

Great attentive service. Very polite and thorough explanation of issues and options available for consideration. Will return with future vehicle issues. More

by magillsm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Nov 22, 2023 -

AutoNation Ford Katy responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We are always more than happy to assist you if anything else comes up. Take care!

November 17, 2023

Horrible experience, went in due to ONE cylinder having a misfire, I check my codes, confirm cylinder 2 is misfiring, tech then claims I need 6 coils and 6 spark plugs and oxygen sensors replaced, and shows More

by Jvzx89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James
Report | Print
Nov 21, 2023 -

AutoNation Ford Katy responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We hope you are willing to give us another chance. Please reach out to us at (281) 305-8949 so we can work towards a resolution.

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