Back

AutoNation Ford Katy - Service Center

Katy, TX

4.5
998 Reviews

998 Reviews of AutoNation Ford Katy - Service Center

Sort by
December 06, 2022

My Ford Edge was towed into the dealership with no power. It was serviced in a timely manner and I was back on the road the next afternoon. Service man I dealt with was courteous and efficient and I felt v More

by lupton.donald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy or Buddy...very courteous young man
Dec 09, 2022 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 05, 2022

Love Randall in the service department. Need additional staff to trouble shoot Transmission issues. Believe two key employees are out right now with medical issues. Tough to staff too he More

by Ford is the Best Made in the USA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randall
Dec 07, 2022 -

AutoNation Ford Katy responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

December 05, 2022

Inspection and service was completed on my F150 within the same day. Truck was returned in great shape and replaced parts were left in the truck as requested. Great updates throughout the day by text. More

by rustpuppy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randall
Dec 07, 2022 -

AutoNation Ford Katy responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

December 05, 2022

Great place to buy or service a vehicle. People are very helpful and prices are very good. More

by rhema54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
randy
Dec 07, 2022 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

December 05, 2022

Service advisor Steven Yee was professional, knowledgeable, and very experienced - overall, my service appointment was a positive experience. More

by Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Yee
Dec 07, 2022 -

AutoNation Ford Katy responded

Hi Will, we're happy to hear you had such a positive experience with our team! If you need more help, our team is available to talk -- safe travels!

December 02, 2022

The service is excellent, my advisor was very attentive to my needs and concerns. Love this Dealership. More

by jtaz2366
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Dec 02, 2022 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 01, 2022

this dealership has always been helpful in serving my car's needs. Above and beyong regular maintenance. More

by johndsmith5270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ouida
Dec 02, 2022 -

AutoNation Ford Katy responded

Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.

December 01, 2022

All of the servicemen were very polite and listened to my issue. A 5* review for David. He took good care of me. More

by Luhaas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Dec 02, 2022 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 01, 2022

Steve and Mark did a great job getting us back on the road. There service was polite and direct to the point along with getting this done timely More

by lhowell30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Yee and Mark Schick
Dec 02, 2022 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 30, 2022

Friendly staff. I was acknowledged when I walked in the door. I had an issue with a parts order and it was handled professionally. More

by BEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eugene
Dec 01, 2022 -

AutoNation Ford Katy responded

Hello, We are pleased to hear you had such a positive experience with us, If you ever need help, just give us a call. Happy motoring!

...
29
...