AutoNation Ford Katy - Service Center

Professional, friendly, informative, and on time. Mickel Ouida earned my trust as my adviser. Great! Mickel Ouida earned my trust as my adviser. Great! More

When you make an appointment to get the oil changed, the expectation is it will be done with in a reasonable amount of time. 2.5 hrs later, I’m told there’s still 2 cars in front of me and it takes 45 minut expectation is it will be done with in a reasonable amount of time. 2.5 hrs later, I’m told there’s still 2 cars in front of me and it takes 45 minutes to change the oil and rotate the tires, so it will be at least another 2 hrs. I got my truck and left. More

They were quick and easy to fix the problem. They were also helpful in answering all my questions They were also helpful in answering all my questions More

Great service on both of my Ford vehicles. They have a lot of convenient appointments and online scheduling is easy. They have a lot of convenient appointments and online scheduling is easy. More

Never disappointed with your service dept. David Lewis is exceptional. I have been very satisfied with your service for 7 years. David Lewis is exceptional. I have been very satisfied with your service for 7 years. More

Vehicle went in for warranty work. Vehicle came back dirty with mud all on passenger side. At least for warranty work part of it should be cleaning vehicle. Vehicle came back dirty with mud all on passenger side. At least for warranty work part of it should be cleaning vehicle. More

My service advisors are always very nice and friendly. But the price on oil change is a mystery. I am never told the price when I drop off the car. I’m always getting coupons but the price is higher every But the price on oil change is a mystery. I am never told the price when I drop off the car. I’m always getting coupons but the price is higher every time I go. The price is even higher when I present the coupon. Probably won’t come back for oil changes anymore since it’s about $100. More

Very professional, answered all of my questions. Service was quick too, finished exactly around time service rep said it would finish. Service was quick too, finished exactly around time service rep said it would finish. More

Oil change with tire rotation. Second service here, the online scheduling couldn't find my account on my phone number, had to call. Phone service set me up an appointment with Dus Second service here, the online scheduling couldn't find my account on my phone number, had to call. Phone service set me up an appointment with Dustin who was paged but never arrived. Had to work with another service writer who was very nice but super busy and didn't have time to text me when the job was complete so I just returned 2 hours later. They rotated the tires but didn't adjust the tire pressure (Superduty has higher pressure in rear tires than front tires) so after I got home I had to break out the compressor and air up my rear tires and deflate my front tires. It seems like a little thing but if you have process knowledge you see little details missed as huge red flags - makes you wonder how many of those check marks were just pencil whipped. More

the service was good and the representative helped in explaining everything in detail and the service was fast explaining everything in detail and the service was fast More