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AutoNation Ford Katy - Service Center

Katy, TX

4.5
998 Reviews

998 Reviews of AutoNation Ford Katy - Service Center

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January 10, 2023

Came in for service on my 09 ford flex and had a great timed service was quick and very polite got me in and out in not time. More

by Alanvrami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark, Rick
Jan 12, 2023 -

AutoNation Ford Katy responded

Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 10, 2023

The dealership staff were helpful and kind. They fixed it right the first time and respected my time. More

by Kate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
n/a
Jan 12, 2023 -

AutoNation Ford Katy responded

Hi Kate, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 10, 2023

Great job on service everything went perfect. service adviser was polite and knowledgeable thankyou for the help More

by Rkmorris7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
Jan 12, 2023 -

AutoNation Ford Katy responded

Hi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.

January 10, 2023

Great overall experience. Shannon from service was extremely helpful. Will definitely come back in the future. More

by tj81099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon
Jan 12, 2023 -

AutoNation Ford Katy responded

Hi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.

January 09, 2023

Dustin was a great help throughout the process and the loaner vehicle they provided was great! More

by frankzilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Jan 11, 2023 -

AutoNation Ford Katy responded

Hi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!

January 09, 2023

They genuinely care about their customers and do all they can to make sure customers get good service at a fair price. From the collision Sept to the parts dept to the service dept, they have earned our trus More

by Melissa L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominick Marino & Randy
Jan 11, 2023 -

AutoNation Ford Katy responded

Hi Melissa, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Katy. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us anytime! Take care!

January 09, 2023

Tom, who greeted me outside the service department, was personable and helpful. Tom Magee in the Service Department was helpful and informed about the recalls on my Ford Edge. He assured me my car would be More

by nhzwick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Magee
Jan 11, 2023 -

AutoNation Ford Katy responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. Thank you so much for being one of our valued guests and we look forward to your next visit!

January 08, 2023

poor customer service! there was no timeline to perform a diagnostic test to my car; it may have taken days…incredible! More

by lcoco14
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
can’t remember his name but was located in the corner’s service boot; has a beard!
Jan 11, 2023 -

AutoNation Ford Katy responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Katy. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8949. We hope to hear from you.

January 06, 2023

The Katy dealership staff Is super helpful and very informative. They will take the time to help you come up with the best solution for you. Whether it’s helping choose the best car for you or whether More

by Molina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lewis
Jan 11, 2023 -

AutoNation Ford Katy responded

Hi Molina, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

January 05, 2023

I LIKE THE PERSON TOUCH THAT MR DAVID PAYNE OFFER US AS COUSTMER THANK YOU More

by ernieadams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MR DAVID PAYNE
Jan 07, 2023 -

AutoNation Ford Katy responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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