AutoNation Ford Katy - Service Center

The service at this dealership is awful! I will never go back! I needed service, but I had just purchased a new tire. I gave specific instructions about how I needed my tires rotated. They d I will never go back! I needed service, but I had just purchased a new tire. I gave specific instructions about how I needed my tires rotated. They did exactly the opposite. I also was having problems with accessing my spare tire. I asked for that problem to be fixed and for my spare to be put back on. They put the spare on but did not fix the problem. However, I was told that the problem was fixed. After paying for my service, I got in my car to find the troubled part sitting on my console! I called my service advisor over and he proceeded to give me the run around. Then I spoke to the service manager who never apologized and became very rude and obstinate. This was the second time in a month that we have been treated poorly by this service team. We are done! I will find someone else to fix my car, and I will advise everyone I know to do the same. More

Despite the amount of alerts and service warnings on my vehicle, Dustin, my service advisor was able to get me my truck back in the same day. He was very informative and professional and I will be glad to vehicle, Dustin, my service advisor was able to get me my truck back in the same day. He was very informative and professional and I will be glad to go back to him for my future service appointments. More

Fast check in and service time. Had battery service in same day within 2 hrs. Had battery service in same day within 2 hrs. More

Very good communication , and fast service time. I am a fleet manager and I will use them more. I am a fleet manager and I will use them more. More

Excellent service Robert Longoria is an excellent service attendant he is the best always he is doing an excellent job attendant he is the best always he is doing an excellent job More

Service was quick and easy! James was friendly and very knowledgeable. I’ll return for future service. James was friendly and very knowledgeable. I’ll return for future service. More

This is the first time I used this dealership. I had a recall on my car. I called them and immediately made an appt. for the next morning. They got me in at the time scheduled and out that after I had a recall on my car. I called them and immediately made an appt. for the next morning. They got me in at the time scheduled and out that afternoon. I would take my car back to AutoNation Ford Katy for service. More

The dealer was very communicative with good and efficient service. Will use them again next time. service. Will use them again next time. More

Responsive and focused on quality service delivery from the moment you arrive and walk into the device reception then to the waiting areas and time of conclusion and departure. Keep it up AutoNation Ford. the moment you arrive and walk into the device reception then to the waiting areas and time of conclusion and departure. Keep it up AutoNation Ford. More

They were very courteous and knowledgeable and took care of our service needs in a timely manner. of our service needs in a timely manner. More