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AutoNation Ford Katy - Service Center

Katy, TX

4.5
998 Reviews

998 Reviews of AutoNation Ford Katy - Service Center

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January 19, 2023

Despite the amount of alerts and service warnings on my vehicle, Dustin, my service advisor was able to get me my truck back in the same day. He was very informative and professional and I will be glad to More

by Jonathan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Jan 22, 2023 -

AutoNation Ford Katy responded

Hello Jonathan, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 17, 2023

Fast check in and service time. Had battery service in same day within 2 hrs. More

by Oussama Kassem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Jan 20, 2023 -

AutoNation Ford Katy responded

Thanks so much for the warm recommendation of the team here at AutoNation Ford Katy. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 17, 2023

Very good communication , and fast service time. I am a fleet manager and I will use them more. More

by bberg452
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buddy
Jan 20, 2023 -

AutoNation Ford Katy responded

Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

January 16, 2023

Excellent service Robert Longoria is an excellent service attendant he is the best always he is doing an excellent job More

by Jromero650
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Longoria
Jan 20, 2023 -

AutoNation Ford Katy responded

Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

January 16, 2023

Service was quick and easy! James was friendly and very knowledgeable. I’ll return for future service. More

by Charleskoh@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Thompson
Jan 20, 2023 -

AutoNation Ford Katy responded

Thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

January 16, 2023

This is the first time I used this dealership. I had a recall on my car. I called them and immediately made an appt. for the next morning. They got me in at the time scheduled and out that after More

by slvcole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not sure
Jan 20, 2023 -

AutoNation Ford Katy responded

Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 13, 2023

The dealer was very communicative with good and efficient service. Will use them again next time. More

by KMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Jan 20, 2023 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

January 12, 2023

Responsive and focused on quality service delivery from the moment you arrive and walk into the device reception then to the waiting areas and time of conclusion and departure. Keep it up AutoNation Ford. More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Dustin
Jan 17, 2023 -

AutoNation Ford Katy responded

Hi Charles, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

January 11, 2023

They were very courteous and knowledgeable and took care of our service needs in a timely manner. More

by ggqii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lewis
Jan 17, 2023 -

AutoNation Ford Katy responded

Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

January 10, 2023

Our service specialist really stepped up when there were no others available and really delivered everything on time. Great professionalism from his part. More

by Guillermo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Jan 12, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

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