AutoNation Ford Katy - Service Center

Overall, I'm happy with my experience at this dealership. I had my vehicle repaired for a faulty fuel pump. The service manager was very respectful and informative. I was sent a video showing what the pro I had my vehicle repaired for a faulty fuel pump. The service manager was very respectful and informative. I was sent a video showing what the problem was. Every question I asked was answered quickly, and I was informed on when parts were arriving. It was a very good experience except for one thing. I was disappointed with the machine car wash. It missed a lot of areas on the vehicle, but I'm very obsessive about keeping it clean so it's understandable. I wouldn't hesitate to come back to this dealership. More

Brought in my truck for a Factory Recall. Was in and out in less than 24 hours. Great job guys. Was in and out in less than 24 hours. Great job guys. More

Excellent service! My service advisor Brandon was very professional and easy to work with throughout the entire process. My service advisor Brandon was very professional and easy to work with throughout the entire process. More

Professional, courteous and fast service. I entered dealership late in the day and without an appointment and still got vehicle serviced without a problem. Thank you! I entered dealership late in the day and without an appointment and still got vehicle serviced without a problem. Thank you! More

Mike Ouida is the best, service is always on time and quality, thank you all! quality, thank you all! More

My 2021 F-150 was dropped off around 9am and I didn’t get not one call or text, if I didn’t make the attempt to get an update they wouldn’t have called. So I called around 2:50 and someone said Dustin my ser not one call or text, if I didn’t make the attempt to get an update they wouldn’t have called. So I called around 2:50 and someone said Dustin my service advisor was at lunch so I called back around 6pm bc I still hadn’t heard back he then tells me he was “just about to call me but I beat him to it first” then tells me that they were going to need the vehicle additional time to get the car serviced bc they didn’t have time to address my check engine light all they looked into was the rattle that I complained about coming from my passenger side. He then said that was bc my 4x4 button was on and they turned it off. So what did they do after the turned the button off? NOTHING they didn’t look at my car at all. I work at another car dealership and don’t have the time to bring my vehicle over and over again I certainly don’t like my time being wasted. I spoke to the manager and he said they were a “specialized center” that they have specific techs for certain things…my xxx I know when someone lacks a doing their job when I hear it. Not only did I receive poor service my truck still rattles and I still don’t know what’s going on with the check engine light. TERRIBLE SERVICE. The GM is more than welcome to call me to address this issue. More

Great service, friendly and understanding. Explained the exorbitant price of buying a Ford key and having it programed was going to cost $476, and helped me understand that I was between a roc Explained the exorbitant price of buying a Ford key and having it programed was going to cost $476, and helped me understand that I was between a rock and a hard place and that I just had to relax, bend over, and take it. Even though the key failed in a less than six year old vehicle. No help form ford.... My advisor helped me stay calm and pointed out the better coffee by the sales floor. More

Everyone is very helpful and efficient. There are no hidden fees and everything is upfront. They explain all the services and keep you updated. There are no hidden fees and everything is upfront. They explain all the services and keep you updated. More

Had oil, filter, tire rotation done Reset was not done on oil change % Tire sensors were not reset to proper location on the vehicle on oil change % Tire sensors were not reset to proper location on the vehicle More

Great Overall experience they handle everything with contacting the warranty company to communicating with me what to expect moving forward. contacting the warranty company to communicating with me what to expect moving forward. More