AutoNation Ford Katy - Service Center

I took my 2022 F150 into the service department. I am have several problems (air conditioner randomly stops cooling, the monitor/screen randomly just shuts off while driving then comes back on….kind I am have several problems (air conditioner randomly stops cooling, the monitor/screen randomly just shuts off while driving then comes back on….kind of like it is rebooting) that seem to be related to computer issues. After calling the service department and making an appointment, the service person seemed like he had never heard of this type of problems. He said if it is not doing it while it is there, there is nothing they can do about it. This os the 2nd time I am bringing it back for the problem. I informed him that all he needs to do is look on the F150 forums and he will find that a lot of people are having the same issues and that of the ones that have been fixed, it was a computer issue. After leaving my vehicle at the service department for 2 days, I called to check on it since no one has called me. I was informed that it will be another few days because they haven’t had time to look it. 2 days and it hasn’t been looked at? I informed them that I can’t go without a vehicle for any more days. They told me that I can come get the vehicle. Absolutely pathetic service. More

I picked up my vehicle and recall repairs and it stopped on my in the middle of I-10 four days later. Now it requires “uncovered” repairs and I have been waiting over 48 hours for a diagnosis. on my in the middle of I-10 four days later. Now it requires “uncovered” repairs and I have been waiting over 48 hours for a diagnosis. More

Fast and efficient service. Excellent customer service from go-to Service Advisor Tom L. Magee. Excellent customer service from go-to Service Advisor Tom L. Magee. More

David was pleasant to work with. Though the issue I was having wasnt resolved the experience was pleasant. Though the issue I was having wasnt resolved the experience was pleasant. More

Great service, honest and efficient. They complete my job sooner than expected! Good people working there They complete my job sooner than expected! Good people working there More

David did a great job getting my truck in and out of the dealership the same day. Great communications. dealership the same day. Great communications. More

William Godfretsen was extremely helpful in the service department and went above and beyond to ensure I had a great experience! department and went above and beyond to ensure I had a great experience! More

I have used this dealership before. I have had good experiences and not so good ones. This latest visit was a good one. They identified the problem and got my vehicle back to me in a rea I have had good experiences and not so good ones. This latest visit was a good one. They identified the problem and got my vehicle back to me in a reasonable amount of time. More

They were great at keeping me informed about my vehicle status. It took a long time for me to get a loaner car, but the service was really good. The staff was also very polite. status. It took a long time for me to get a loaner car, but the service was really good. The staff was also very polite. More

Service advisor Dustin was very helpful, he provided a good service, he was very attentive and courteous regardless I didn't have an appointment. I'll recommended. good service, he was very attentive and courteous regardless I didn't have an appointment. I'll recommended. More