AutoNation Ford Katy - Service Center

Advisor, Randall, was very helpful and upfront about the services. I plan to return to complete additional services. services. I plan to return to complete additional services. More

Took a little long but overall very satisfied. Need improvement in the waiting area maybe Need improvement in the waiting area maybe More

Robert was my advisor. He was very helpful and took care of me, and my vehicle. He was very helpful and took care of me, and my vehicle. More

This dealership always does a great job, especially David Corvin, who got my car serviced promptly, while I waited. Thanks also to all the people behind the scenes that I don't see. Corvin, who got my car serviced promptly, while I waited. Thanks also to all the people behind the scenes that I don't see. More

Great customer service. Clean environment. As soon as I arrived I was taken care of. Buddy was my associate and he was amazing. Clean environment. As soon as I arrived I was taken care of. Buddy was my associate and he was amazing. More

Good for warranty and recall work. Mario was friendly and knew his stuff. Timely turnaround, but forgot to text me when done. No big deal, as it was easy to get a status update. Mario was friendly and knew his stuff. Timely turnaround, but forgot to text me when done. No big deal, as it was easy to get a status update. More

They always have open appointments. They do quality work.the wait is not long.staff is always friendly. They do quality work.the wait is not long.staff is always friendly. More

I was new to fleet work when I started with my division. I definitely was not used to getting the cars in for state inspections, problems etc. Thankfully my first trip to the Autonation Dealership service d I definitely was not used to getting the cars in for state inspections, problems etc. Thankfully my first trip to the Autonation Dealership service department I met Daniel (Larenti), he has been my go to person. He helped me, answered my questions, keeps me informed. It has made my job so much easier. The dealership is clean, friendly and if you have to take your car in for service etc. this is one I do not mind going to More

I purchased a Bedliner and installation. for my truck direct from ford. My normal dealer wasn’t an option for some reason (thru ford) so I went with Autonation Katy as a result. I’d set u for my truck direct from ford. My normal dealer wasn’t an option for some reason (thru ford) so I went with Autonation Katy as a result. I’d set up an appointment through fords website, and arrived at the dealership the day of the appointment. The service rep there was unable to provide me with a timeline for the installation (will it take days? A week?) which would make arranging for a replacement vehicle difficult. They stated a service manager would be the only one to be able to answer that. So, I left, as I need my vehicle for work, and wanted an idea of the timeline I’d be without the vehicle. Trying to schedule the follow-up appointment was a nightmare. I believe I made over a half dozen calls, and every time I was told a service manager needed to call me back (never did) - and I even was sent to voicemail, and left voicemails that were never replied to. Eventually, I went in to the location in person, and made a new appointment. They were still unable to give me a timeline; but at this point I didn’t care, and I dropped my vehicle off a few days later for installation. Once dropped off, everything was fine. It actually only took them a few hours; so I was able to pick the car up the same day, and it looks like they did a good job. My complaint, really; is just the lack of knowledge, or communication from the reps. More

Mike was an excellent advisor during the whole process. The problem was covered by the warranty. The problem was covered by the warranty. More