AutoNation Ford Katy - Service Center

I purchased a Bedliner and installation. for my truck direct from ford. My normal dealer wasn’t an option for some reason (thru ford) so I went with Autonation Katy as a result. I’d set u for my truck direct from ford. My normal dealer wasn’t an option for some reason (thru ford) so I went with Autonation Katy as a result. I’d set up an appointment through fords website, and arrived at the dealership the day of the appointment. The service rep there was unable to provide me with a timeline for the installation (will it take days? A week?) which would make arranging for a replacement vehicle difficult. They stated a service manager would be the only one to be able to answer that. So, I left, as I need my vehicle for work, and wanted an idea of the timeline I’d be without the vehicle. Trying to schedule the follow-up appointment was a nightmare. I believe I made over a half dozen calls, and every time I was told a service manager needed to call me back (never did) - and I even was sent to voicemail, and left voicemails that were never replied to. Eventually, I went in to the location in person, and made a new appointment. They were still unable to give me a timeline; but at this point I didn’t care, and I dropped my vehicle off a few days later for installation. Once dropped off, everything was fine. It actually only took them a few hours; so I was able to pick the car up the same day, and it looks like they did a good job. My complaint, really; is just the lack of knowledge, or communication from the reps. More

Mike was an excellent advisor during the whole process. The problem was covered by the warranty. The problem was covered by the warranty. More

Service writers understood my request and advised me of any problems. Very courteous people. I'm very satisfied on the service. any problems. Very courteous people. I'm very satisfied on the service. More

Brandon was easy to work with repairing our Ford Edge intermittent issue with the screen panel control center no phone, navigation or radio. intermittent issue with the screen panel control center no phone, navigation or radio. More

Gio, our service rep, got us in and out quickly, for an oil change. However, a complimentary carwash and lower price would have been better. oil change. However, a complimentary carwash and lower price would have been better. More

Everything was fixed that need to be took a little long then I wanted but it all worked in the end then I wanted but it all worked in the end More

Great service that was fast, reasonably priced, and efficient with friendly staff to help you efficient with friendly staff to help you More

I took my 2022 F150 into the service department. I am have several problems (air conditioner randomly stops cooling, the monitor/screen randomly just shuts off while driving then comes back on….kind I am have several problems (air conditioner randomly stops cooling, the monitor/screen randomly just shuts off while driving then comes back on….kind of like it is rebooting) that seem to be related to computer issues. After calling the service department and making an appointment, the service person seemed like he had never heard of this type of problems. He said if it is not doing it while it is there, there is nothing they can do about it. This os the 2nd time I am bringing it back for the problem. I informed him that all he needs to do is look on the F150 forums and he will find that a lot of people are having the same issues and that of the ones that have been fixed, it was a computer issue. After leaving my vehicle at the service department for 2 days, I called to check on it since no one has called me. I was informed that it will be another few days because they haven’t had time to look it. 2 days and it hasn’t been looked at? I informed them that I can’t go without a vehicle for any more days. They told me that I can come get the vehicle. Absolutely pathetic service. More

I picked up my vehicle and recall repairs and it stopped on my in the middle of I-10 four days later. Now it requires “uncovered” repairs and I have been waiting over 48 hours for a diagnosis. on my in the middle of I-10 four days later. Now it requires “uncovered” repairs and I have been waiting over 48 hours for a diagnosis. More

Fast and efficient service. Excellent customer service from go-to Service Advisor Tom L. Magee. Excellent customer service from go-to Service Advisor Tom L. Magee. More