AutoNation Ford Katy - Service Center

Good for warranty and recall work. Mario was friendly and knew his stuff. Timely turnaround, but forgot to text me when done. No big deal, as it was easy to get a status update. Mario was friendly and knew his stuff. Timely turnaround, but forgot to text me when done. No big deal, as it was easy to get a status update. More

They always have open appointments. They do quality work.the wait is not long.staff is always friendly. They do quality work.the wait is not long.staff is always friendly. More

I was new to fleet work when I started with my division. I definitely was not used to getting the cars in for state inspections, problems etc. Thankfully my first trip to the Autonation Dealership service d I definitely was not used to getting the cars in for state inspections, problems etc. Thankfully my first trip to the Autonation Dealership service department I met Daniel (Larenti), he has been my go to person. He helped me, answered my questions, keeps me informed. It has made my job so much easier. The dealership is clean, friendly and if you have to take your car in for service etc. this is one I do not mind going to More

I purchased a Bedliner and installation. for my truck direct from ford. My normal dealer wasn’t an option for some reason (thru ford) so I went with Autonation Katy as a result. I’d set u for my truck direct from ford. My normal dealer wasn’t an option for some reason (thru ford) so I went with Autonation Katy as a result. I’d set up an appointment through fords website, and arrived at the dealership the day of the appointment. The service rep there was unable to provide me with a timeline for the installation (will it take days? A week?) which would make arranging for a replacement vehicle difficult. They stated a service manager would be the only one to be able to answer that. So, I left, as I need my vehicle for work, and wanted an idea of the timeline I’d be without the vehicle. Trying to schedule the follow-up appointment was a nightmare. I believe I made over a half dozen calls, and every time I was told a service manager needed to call me back (never did) - and I even was sent to voicemail, and left voicemails that were never replied to. Eventually, I went in to the location in person, and made a new appointment. They were still unable to give me a timeline; but at this point I didn’t care, and I dropped my vehicle off a few days later for installation. Once dropped off, everything was fine. It actually only took them a few hours; so I was able to pick the car up the same day, and it looks like they did a good job. My complaint, really; is just the lack of knowledge, or communication from the reps. More

Mike was an excellent advisor during the whole process. The problem was covered by the warranty. The problem was covered by the warranty. More

Service writers understood my request and advised me of any problems. Very courteous people. I'm very satisfied on the service. any problems. Very courteous people. I'm very satisfied on the service. More

Brandon was easy to work with repairing our Ford Edge intermittent issue with the screen panel control center no phone, navigation or radio. intermittent issue with the screen panel control center no phone, navigation or radio. More

Gio, our service rep, got us in and out quickly, for an oil change. However, a complimentary carwash and lower price would have been better. oil change. However, a complimentary carwash and lower price would have been better. More

Everything was fixed that need to be took a little long then I wanted but it all worked in the end then I wanted but it all worked in the end More

Great service that was fast, reasonably priced, and efficient with friendly staff to help you efficient with friendly staff to help you More