AutoNation Ford Katy - Service Center

Arrived at 7 AM for 7 AM appointment. Technician started working on car about 2:30 PM. Appointments means nothing. Technician started working on car about 2:30 PM. Appointments means nothing. More

Great dealership to have your vehicle serviced, they were able to get my truck in and have it diagnosed within the same week able to get my truck in and have it diagnosed within the same week More

Excellent service department. My truck was ready when promised. Service Adjustor gave me updates through text messaging. Easy to do business with. My truck was ready when promised. Service Adjustor gave me updates through text messaging. Easy to do business with. More

Michael was professional, he explained precisely what was wrong with my car and had a great follow up with me. wrong with my car and had a great follow up with me. More

Had an issue with my 2020 F-150 , with only 12,000 miles. The low tone horn malfunctioned . Contacted Brandon at your Service Department and was advised that my truck was still in warranty. Brandon was very The low tone horn malfunctioned . Contacted Brandon at your Service Department and was advised that my truck was still in warranty. Brandon was very knowledgeable and professional. Now I receive a Recall Letter on my Wife's 2015 Edge Titanium for Rear Suspension Issues and he has taken care of that as well. It is a pleasure to deal with a company that places it's Customer First. More

Mobil service arrived at the expected time and provided quick and effective service including the recall repair. It was great not to have to get a ride back home or wait at the dealership. quick and effective service including the recall repair. It was great not to have to get a ride back home or wait at the dealership. More

I was well pleased with the location and service. The service technicians and service advisor were thorough and attended to my needs. I advised them what I needed, and they listened. This is what ser The service technicians and service advisor were thorough and attended to my needs. I advised them what I needed, and they listened. This is what service is all about. More

I scheduled the day before. The set up a meeting the next morning. My Service Adviser was ready for me. He said it would take two hours to preform the task. He called me sooner The set up a meeting the next morning. My Service Adviser was ready for me. He said it would take two hours to preform the task. He called me sooner than the two hours and I was out of there. Great visit. More

Mario did a great job to keep me informed of the needs for my vehicle and the timing the job would be complete. The job was completed earlier than expected and was done correctly first time. Great Job Mar for my vehicle and the timing the job would be complete. The job was completed earlier than expected and was done correctly first time. Great Job Marco! More

W/appointment and waiting for an hour. , to be told they didn’t have the materials , to be told they didn’t have the materials More