Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

AutoNation Ford Katy - Service Center

Katy, TX

4.5
998 Reviews

998 Reviews of AutoNation Ford Katy - Service Center

Sort by
May 01, 2023

We were very pleased with the service we received. Service was prompt and our Service Writer kept us in the loop through the entire process. They even washed and cleaned our vehicle as a courtesy. Fiv More

by Ford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom McGee
Report | Print
May 05, 2023 -

AutoNation Ford Katy responded

Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 27, 2023

Nice dealership and courteous workers. Prompt and friendly service. Nice and polite workers . Fantastic work. More

by nwoko_paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot
Report | Print
May 01, 2023 -

AutoNation Ford Katy responded

Hello Paul, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

April 27, 2023

The best experience I had yesterday. My service only took 1 hour and 30 min. Fantastic work, thanks Mario Flores More

by Richard Suarez Alfonso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Flores
Report | Print
May 01, 2023 -

AutoNation Ford Katy responded

Hello Richard, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

April 27, 2023

My preferred dealership and service center. Always get the attention you need, very friendly and knowledgeable staff. More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Gonzalez
Report | Print
May 01, 2023 -

AutoNation Ford Katy responded

Hello Larry, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

April 24, 2023

Service is good and vehicle is ready ointments. Estimates have been accurate. Video of needed repairs is helpful. More

by grover.houston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Report | Print
Apr 27, 2023 -

AutoNation Ford Katy responded

Hi Grover, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 24, 2023

Very good attention and excellent and fast service. I will bring my car next time More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Flores
Report | Print
Apr 27, 2023 -

AutoNation Ford Katy responded

Hi John, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

April 23, 2023

The general service was very good. All personnel were very professional. They finished the work on time as they promised. More

by Ana-Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Apr 23, 2023 -

Ana-Jose responded

There is a very professional team at KatyAutoNation. They work hard to keep a good service.

April 23, 2023

No issues. Very professional. The dealership got me in and out at the projected time. More

by tdogg68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
Apr 27, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

April 21, 2023

The issue for my vehicle was resolved the same day and now I can drive with confidence, secure and comfortable. Thank you More

by Luis Ayala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusting
Report | Print
Apr 27, 2023 -

AutoNation Ford Katy responded

Hi Luis, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

April 19, 2023

Arrived at 7 AM for 7 AM appointment. Technician started working on car about 2:30 PM. Appointments means nothing. More

by JimDandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Lewis
Report | Print
Apr 28, 2023 -

AutoNation Ford Katy responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.

1
...
17
18
19
...
100