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AutoNation Ford Katy - Service Center

Katy, TX

4.5
998 Reviews

998 Reviews of AutoNation Ford Katy - Service Center

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May 10, 2023

Recalls service requests are always, "we will call when parts are available". They don't call and no service so far 2 out of 3 notices. 1 recall was addressed during a normal service, I think? More

by beauccb7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lewis
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May 13, 2023 -

AutoNation Ford Katy responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Katy take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.

May 08, 2023

Great service and great people that do awesome work. Reasonable prices for quality workmanship.Very polite and courteous in the cashier department. More

by wlayman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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May 11, 2023 -

AutoNation Ford Katy responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

May 08, 2023

RANDY IS VERY HELPFUL WHEN I SCHEDULE AN OIL CHANGE. GETS ME IN AND OUT WITH NO PROBLEMS. More

by nick78vette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RANDY
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May 11, 2023 -

AutoNation Ford Katy responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 07, 2023

Gio is my service advisor. He got me in and out quickly. We talked through my options and I was never pressured into something I didn’t need. More

by JDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gio
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May 10, 2023 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

May 07, 2023

I Always go to Will @ Auto Nation Katy Never a Problem 100% Satisfied Everytime❣️Thanks More

by atidleywinks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will,Don,
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May 10, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

May 06, 2023

Fast friendly, serviced my car let me know what if any other work on my car More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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May 09, 2023 -

AutoNation Ford Katy responded

Hi Rob, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 05, 2023

It was a great and pleasant experience bringing my Ford Edge 2019 to Autonation. Service advisor Mario Flores did a great job. Very professional. I brought the car with problems with it transmission and in More

by Kerber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Flores ( service adviser) Edwin & Usmath sutthle courtesy drivers
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May 05, 2023 -

Kerber responded

I really want to highlight the excellent job of Service advisor Mario Flores and Usmath and Edwin courtesy drivers. Thank you

May 09, 2023 -

AutoNation Ford Katy responded

Hi Kerber, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

May 04, 2023

Great service! I secured a service appointment online. Called and talked to service advisor to add an additional service need. They committed to a 2 hour window More

by Kinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickel Ouida
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May 04, 2023

The service was quick and easy waiting area was great for getting some work done. More

by Martinflores625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randall Linney
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May 07, 2023 -

AutoNation Ford Katy responded

Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 02, 2023

The visit was very pleasant, great people to work with, especially James Thompson. My go to man. More

by patterson.jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Thompson
Report | Print
May 05, 2023 -

AutoNation Ford Katy responded

Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

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