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AutoNation Ford Katy - Service Center

Katy, TX

4.5
998 Reviews

998 Reviews of AutoNation Ford Katy - Service Center

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June 07, 2023

got in quickly. service write was great and made sure my concerns were addressed. I appreciate bein able to bring my car in and not worry during an upcoming trip More

by springfield38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickel Ouida
Jun 12, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

June 07, 2023

I waited an hour and still didn’t get an oil change or tire rotation More

by kdwarren2964
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
Unknown
Jun 11, 2023 -

AutoNation Ford Katy responded

Hello, we are deeply disappointed by your experience at AutoNation Ford Katy. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8949. We hope to hear from you.

June 07, 2023

Great and fast service. They even fixed the seal on my gate tailgate at no cost. I have purchased several vehicles from AutoNation Ford and I will continue. More

by Rudy Reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel D'Larenti
Jun 11, 2023 -

AutoNation Ford Katy responded

Hi Rudy, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 06, 2023

Ford Dealerhship ran out of oil for my 2018 F-150 and made me wait 6.5 hours, when I finally got the truck back it was dripping oil in the service lane. I can honestly say I am very disappointed. More

by Diesel F-150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel (he was great just bad tec and management)
Jun 09, 2023 -

AutoNation Ford Katy responded

Hi, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to turn your experience around. Please reach out to us at (281) 305-8949 at your earliest convenience to discuss how we can turn this experience into a positive one.

June 05, 2023

Best service experience I’ve had in a long long time. Efficient and fast - and didn’t try to talk me into service not needed. More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis, David
June 05, 2023

Buddy was great with all of the concerns I had regarding my car. I definitely recommend him! More

by mandy
Recommend Dealer
Yes
Employees Worked With
Buddy
Jun 08, 2023 -

AutoNation Ford Katy responded

Hi Mandy, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. If you need more help, our team is available to talk -- safe travels!

June 05, 2023

Best service experience I’ve had in a long long time. Efficient and fast - and didn’t try to talk me into service not needed. More

by jc4206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Jun 08, 2023 -

AutoNation Ford Katy responded

Hi, we are pleased to hear you had such a positive experience with us, Debbie! Don't hesitate to call us if you ever need anything. Be safe on the road!

Jun 08, 2023 -

AutoNation Ford Katy responded

Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.

June 02, 2023

They proactively called me in regards to addressing the recall that was open for my 2016 Ford Fusion. They offered to have the mobile unit come to my home and complete the recall. More

by MMR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Jun 05, 2023 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 01, 2023

Competent and efficient service Randy Kinney was exceptional as was the rest of the staff. More

by Henry8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Linney
Jun 05, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

June 01, 2023

Fast, great customer service . It was my first time and I had a great experience More

by maravilla12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lewis
Jun 05, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

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