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AutoNation Ford Katy - Service Center

Katy, TX

4.5
998 Reviews

998 Reviews of AutoNation Ford Katy - Service Center

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June 26, 2023

Everything was handled in good business matter , And on time price wasn’t expected tho More

by Jonesroc80
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Daniel
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Jun 30, 2023 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 21, 2023

Always have had great service here for the past almost 5yrs. Will keep taking my vehicle there. More

by manny1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thompson
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Jun 26, 2023 -

AutoNation Ford Katy responded

Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 16, 2023

The service was great. very good communication.. friendly staff. they tried to find the best solution for my case. More

by Tuan Hoang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
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Jun 23, 2023 -

AutoNation Ford Katy responded

Hi Tuan, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 15, 2023

Did an excellent job. He kept me informed with what was going on with the process. More

by Reiodm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Jun 22, 2023 -

AutoNation Ford Katy responded

Hello, Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

June 12, 2023

Customer service was good. Wait time was reasonable. Truck was originally purchased at this dealership and have had all maintenance done there since More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Jun 22, 2023 -

AutoNation Ford Katy responded

Hi David, we appreciate your positive review about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

June 12, 2023

2020 Escape door making pop sounds trying to charge us $5000 to replace. Rip off. More

by danajohnsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager
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Jun 15, 2023 -

AutoNation Ford Katy responded

Hi, we strive for 100% satisfaction, and we regret to find out that this was not the case. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 305-8949. we hope to hear from you soon.

June 12, 2023

Buddy handled my service in a very professional manner. I purchased from AutoNation Ford, Katy, TX. More

by dagpattison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William (Buddy) Godfretsen
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Jun 22, 2023 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 08, 2023

Service is great got me in and out. People are very nice and they have good coffee. More

by Cory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gio
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Jun 12, 2023 -

AutoNation Ford Katy responded

Hi Cory, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

June 08, 2023

Great customer service, kudos to Mario for all his great service and knowledge and courtesy. More

by RM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
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Jun 13, 2023 -

AutoNation Ford Katy responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 07, 2023

Great service, used the mobile service to get a 10,000 mile check up and a recall done. Justin was on time and done in an hour, no mess or fuss, great job! More

by lostfirefly67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Black
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Jun 10, 2023 -

AutoNation Ford Katy responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. Please don't hesitate to reach out if there's anything additional we can do for you.

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