AutoNation Ford Katy - Service Center

I was greeted cordially by Mike and the car was ready when he promised. I was bringing the car in due to a recall on the computer for the transmission. I had to wait 30 minutes for the shuttle to pick me when he promised. I was bringing the car in due to a recall on the computer for the transmission. I had to wait 30 minutes for the shuttle to pick me up. When I returned to the dealership the receptionist had me sign for the typical paperwork and handed me a survey to fill out on Mike before she asked me if I would like for him to go over the paperwork. Otherwise, I would've given him a much worse review on the survey. He comes out of his office with a toothpick in his mouth stating they was nothing to go over, it was a recall. He talked to me in the 3rd person the whole time. He kept saying this is a recall, she doesn't need an explanation. ( I was standing right there by him.) He restated, " she needs to make sure she gets the 30,000 mile service done. She doesn't need to do it all in one chunk but it needs to be done." I said, "I have to have it done to honor the warranty, right?" He said, "Yes." I said, "Does Ford have to do it?" He said, " Now, that's not what I said is it? You can get anyone to do it just keep the receipts." His tone was very condescending and he was very rude. I will never take the car back there unless there is another recall. I will never buy a car from them, either. During a previous service visit the technician left the oil cap off and I left the next day on a 6 hour road trip. I made it to my destination fine but I lost a lot of oil and it sprayed everywhere under the hood. More