AutoNation Ford Katy - Service Center

My husband and I bought a new Ford F150 FX2. This is my husband's first new vehicle. We live 45 minutes away from the dealership. Keep this in mind as to how many times I had to drive back and forth. Bef husband's first new vehicle. We live 45 minutes away from the dealership. Keep this in mind as to how many times I had to drive back and forth. Before driving it off the lot, we noticed a ding in each of the front doors. The passenger side door ding is down to the primer. Our sales guy said this happens all the time because of how close they park together. He assured us that we would make arrangements to fix it, no problem. 3 weeks later after my husband returns to Afghanistan, I call and set up a time for it to get fix. Our sales guy gives me another truck to drive while they fix the dents. Few days later,I get a call and I go to pick up the truck. Driver side door looks good but the passenger side door was touch up with silver paint. They kept the truck again to fix what they tried to cover up. Next day, they call and the truck is done. I go to pick up the truck and it looks good. I get home a few hours later and a friend noticed the edges of the paint chip. They painted the door but never sanded the paint chip. And with further inspection, there was dirt in the paint. When looking at the inside he also noticed gaps with the inside panel. They had taken the outside hardware and the inside panel off. Who ever did this gouged holes in the handle of the door. They did not line up the panel correctly and tightened the screw at the bottom so tight that the plastic turned white and was smashed. I immediately went back to the dealership and again left it there. The manager Joe never came to to talk to me but instead sent Jenna to take my complaint. Days later went to pick up the truck again. This time the paint chip is completely gone after the 3rd attempt, Finally. When I inspect the damage they fixed, they again had someone covered it up with plastic, it was horrible. What ever they did it was rubbing off when u touched it. When I checked the screws, the plastic still pierced and flat. But as I was looking I noticed some scraps under the door frame. They have scraped paint off. I could see metal. Again I had to leave it. As of right now my anxiety level is threw the roof. What else will they destroy on a brand new truck? I have tried to talk to the manger in sales. Mr.Colvin has not deemed it necessary to return my call. But has assured me thru others that it will be fixed. I was told if I want it fixed they have to do it. The body shop has zero standards and communication skills. Terrible work. And the sales manager is the same. They do not care once you make the purchase. No integrity at all. There is more I could have added to make them look bad. But you get the idea. This was suppose to be a great experience but has truly turned into a horrible nightmare. I will NEVER recommend anyone ever to go there. More

They sold me a brand new car which turned out to be a lemon. They refuse to fix it. The car has transmission and a/c problems. They can't "figure out how to fix it." lemon. They refuse to fix it. The car has transmission and a/c problems. They can't "figure out how to fix it." More

I went to the service department several times and waited and was ignored. The service people were very rude and did not want to assist me because of my vehicle being a ARI fleet company car. I wanted to use and was ignored. The service people were very rude and did not want to assist me because of my vehicle being a ARI fleet company car. I wanted to use this dealership because it was fairly close to my home. The service is so bad at Champion Ford that I am willing to drive an additional 20 miles to get my car serviced at another dealership. Please do not go to this dealership for service. More

Dropped my car off at 7:15 AM and they could not repair that day. No one mentioned that the car may not be repaired that day. Faulty actuator in air conditioning system means that I will be driving a hot that day. No one mentioned that the car may not be repaired that day. Faulty actuator in air conditioning system means that I will be driving a hot car for another week. Poor quality and poor service. More

I have had my Ford Expedition for 3 year and have had the worst service ever on a new vehicle from Champion Ford. The poor service, poor attitudes of the service reps is an ongoing problem. Yesterday, 8-11 worst service ever on a new vehicle from Champion Ford. The poor service, poor attitudes of the service reps is an ongoing problem. Yesterday, 8-11-2011, I had an appointment for an oil change. I was told it would take 1 to 1 1/2 hours. I waited over 3 hours. When my car was ready I was told my car was in the parking lot ready. I was also told I had a nail im my tire's sidewall that could not be fixed and I needed a new tire. The service rep NEVER EVEN GAVE ME A PRICE or consulted me to see if I wanted to do anything but instead sent me away on a tire with a nail. What if I was in an accident on my way home. LAW SUIT! This is not the first time I have had problems. Champion's Service Department is the worst. THREE HOURS FOR AN OIL CHANGE? Why not have, what most dealerships have, a "Quick Serivce Oil Change". Get the customer in and out quickly for simple maintenance. Long waits, poor attitudes, and poor service. Do you think I would buy from Champion again? NOT!!! More

I took my Ford Fusion in for a new battery. I arrived at the dealership at 8:30 am and was greeted by Mike. I explained I was having battery problems and was told that it would take an hour to have my car the dealership at 8:30 am and was greeted by Mike. I explained I was having battery problems and was told that it would take an hour to have my car ready. After an hour, Mike came in and stated that they did not have the battery my car needed (no battery for the popular Ford Fusion?) and they would have to go out to get one. Mike informed me it would only take a little longer. An hour passed, and I still was waiting. I went up to the front desk and asked if my car was ready. I was informed by the receptionist that the car was still in "parts needed" status. The receptionist then suggested looking for Mike to find out what was going on. Well, the only problem was there was no Mike to be found. I waited for another hour, silently fuming because my son had a doctor's appointment and I was going to have to cancel, and then went back up to the desk. I informed the receptionist that I couldn't wait any longer because my son was sick and needed to go to the clinic. She paged for the technician working on my car and was informed that it was almost ready. Half an hour later, Mike informed me that my car was ready to go and thanked me for my patience. This was rediculous! I waited almost 4 hours for a simple batter change! If you are coming to this dealership, bring your suitcase and be prepared to stay for a long, long time. They definately need to improve customer service! More

I was greeted cordially by Mike and the car was ready when he promised. I was bringing the car in due to a recall on the computer for the transmission. I had to wait 30 minutes for the shuttle to pick me when he promised. I was bringing the car in due to a recall on the computer for the transmission. I had to wait 30 minutes for the shuttle to pick me up. When I returned to the dealership the receptionist had me sign for the typical paperwork and handed me a survey to fill out on Mike before she asked me if I would like for him to go over the paperwork. Otherwise, I would've given him a much worse review on the survey. He comes out of his office with a toothpick in his mouth stating they was nothing to go over, it was a recall. He talked to me in the 3rd person the whole time. He kept saying this is a recall, she doesn't need an explanation. ( I was standing right there by him.) He restated, " she needs to make sure she gets the 30,000 mile service done. She doesn't need to do it all in one chunk but it needs to be done." I said, "I have to have it done to honor the warranty, right?" He said, "Yes." I said, "Does Ford have to do it?" He said, " Now, that's not what I said is it? You can get anyone to do it just keep the receipts." His tone was very condescending and he was very rude. I will never take the car back there unless there is another recall. I will never buy a car from them, either. During a previous service visit the technician left the oil cap off and I left the next day on a 6 hour road trip. I made it to my destination fine but I lost a lot of oil and it sprayed everywhere under the hood. More