AutoNation Ford Katy - Service Center

I am writing to express my extreme disappointment and frustration with the recent, and frankly unacceptable, customer service experience I have encountered at AutoNation Ford Katy. As a loyal customer wh frustration with the recent, and frankly unacceptable, customer service experience I have encountered at AutoNation Ford Katy. As a loyal customer who has purchased multiple vehicles from your dealership, I am disheartened to see such a significant decline in the quality of service. On October 23rd, my 2021 F-150 began experiencing computer system malfunctions. Despite towing the vehicle to your dealership on October 30th, I was not informed of additional towing fees and was left in the dark regarding the status of my vehicle for days. I repeatedly had to initiate contact to receive updates, and my requests for a manager's call were ignored. On November 4th, I was finally informed of a faulty gateway module, covered by the extended warranty. However, I was also told that the battery needed replacement, despite a pre-tow inspection indicating sufficient charge. This unnecessary expense, coupled with the ongoing delays and lack of communication, has been incredibly frustrating. As the days passed, the situation worsened. On November 11th, I was informed that the technician had not shown up for work, further delaying the repair process. The following day, I had to personally verify the status of my vehicle and, upon arrival, discovered that the promised technician was absent. The culmination of these issues, including disrespectful interactions with staff and the discovery of gasoline fumes in my vehicle upon pickup, has left me feeling completely disregarded and disrespected. I have never experienced such a level of poor customer service. I am deeply concerned that this is not an isolated incident, but rather indicative of a systemic problem within your organization. I urge you to take immediate action to address these issues and implement measures to prevent similar occurrences in the future. More

My wife and I purchased a new Explorer in 2018 and purchased the oil changes at that time. My wife does not drive much and the vehicle only has 30K miles on it. When I went in to have her oil change purchased the oil changes at that time. My wife does not drive much and the vehicle only has 30K miles on it. When I went in to have her oil changed on Saturday November 2, 2024 I was told the oil changes had expired in December 2023. I purchased these oil changes so they should never expire. The service tech said that how it was and that I would have to discuss this with the finance manager. He also told me that an oil change would cost me $120 if I wanted it done. Needless to say I told him no. I will be contacting the finance manager and whomever is in change of the dealership. This is horrible customer service. More

The dealership is awesome and takes care of my family everytime! We enjoy doing business everytime! We enjoy doing business More

I have brand new 24 maverick. I wanted to use this dealership for future service as it is closest to my house . My experience with service advisor , Randy will require me to drive I wanted to use this dealership for future service as it is closest to my house . My experience with service advisor , Randy will require me to drive to different ford dealership. Had no interest in listening or providing update . Did not look happy to be working there . More

I experienced poor communication from the service dept. No call to advise when vehicle was ready. Two messages left and no return calls. Did not call to let me know they could not find the wheel locks. No call to advise when vehicle was ready. Two messages left and no return calls. Did not call to let me know they could not find the wheel locks. So tire rotation was not performed as promised. Otherwise service was excellent. More

Recommend for recall and warranty work only. Be sure of the cost of work to be performed prior to authorization. Be sure of the cost of work to be performed prior to authorization. More

Dropped off Bronco for oil change, maintenance, and recalls. Truck was ready when expected. Service advisor kept in touch. recalls. Truck was ready when expected. Service advisor kept in touch. More

Easy scheduling for maintenance and quick turnaround time. From purchase to preventive maintenance Autonation in Katy Texas is my preferred dealer. time. From purchase to preventive maintenance Autonation in Katy Texas is my preferred dealer. More

Great experience. Always seek out Buddy who always delivers. Seem to take pride in his job. Always seek out Buddy who always delivers. Seem to take pride in his job. More

Had a good experience at AutoNation Ford with service to my truck. Just recently bought a new truck and need some things fixed on it. Randall took care of me. It also rained that day and my truck came back my truck. Just recently bought a new truck and need some things fixed on it. Randall took care of me. It also rained that day and my truck came back dirty and without hesitation Randall said I’ll fix that and my truck was cleaned. So a big plus for me on that. More