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AutoNation Ford Katy

Katy, TX

Overview
Reviews
Vehicles
4.5
1,948 Reviews
AutoNation Ford Katy is the best place for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Westgreen Blvd, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Katy has it all. Visit our website to learn more, and schedule a test drive today!
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20777 Katy Freeway

Katy, TX

77450

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Showing 1,948 reviews

January 19, 2023

The service at this dealership is awful! I will never go back! I needed service, but I had just purchased a new tire. I gave specific instructions about how I needed my tires rotated. They d More

by katybass2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Giovanni
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Jan 22, 2023 -

AutoNation Ford Katy responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (281) 305-8949 to discuss what we can do to help.

January 19, 2023

The dealership was very nice, my entire process was smooth and quick. Justino made buying my dream car very easy. More

by D3larosa55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justino
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Jan 22, 2023 -

AutoNation Ford Katy responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. We appreciate your recommendation of AutoNation Ford Katy and we hope to be of service again in the future.

January 19, 2023

Despite the amount of alerts and service warnings on my vehicle, Dustin, my service advisor was able to get me my truck back in the same day. He was very informative and professional and I will be glad to More

by Jonathan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
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Jan 22, 2023 -

AutoNation Ford Katy responded

Hello Jonathan, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 17, 2023

Fast check in and service time. Had battery service in same day within 2 hrs. More

by Oussama Kassem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Jan 20, 2023 -

AutoNation Ford Katy responded

Thanks so much for the warm recommendation of the team here at AutoNation Ford Katy. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 17, 2023

Always a pleasure to do business with my new Ford home! ! The sales and finance staff makes buying stress free More

by David Wood
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robb Snowbarger
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Jan 20, 2023 -

AutoNation Ford Katy responded

Thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

January 17, 2023

Very good communication , and fast service time. I am a fleet manager and I will use them more. More

by bberg452
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buddy
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Jan 20, 2023 -

AutoNation Ford Katy responded

Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

January 16, 2023

Excellent service Robert Longoria is an excellent service attendant he is the best always he is doing an excellent job More

by Jromero650
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Longoria
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Jan 20, 2023 -

AutoNation Ford Katy responded

Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

January 16, 2023

Service was quick and easy! James was friendly and very knowledgeable. I’ll return for future service. More

by Charleskoh@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Thompson
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Jan 20, 2023 -

AutoNation Ford Katy responded

Thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

January 16, 2023

NEVER BUY A CAR FROM THESE PEOPLE! !! We went through 2 weeks of lies..dealt with a sales rep(Marcia Guevara) who lied about our car having a scratch repaired and repainted. She even se More

by Jenn71662
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Marcia Guevara, Jaime Rojas
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January 16, 2023

This is the first time I used this dealership. I had a recall on my car. I called them and immediately made an appt. for the next morning. They got me in at the time scheduled and out that after More

by slvcole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not sure
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Jan 20, 2023 -

AutoNation Ford Katy responded

Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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