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AutoNation Ford Katy

Katy, TX

Overview
Reviews
Vehicles
4.5
1,948 Reviews
AutoNation Ford Katy is the best place for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Westgreen Blvd, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Katy has it all. Visit our website to learn more, and schedule a test drive today!
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20777 Katy Freeway

Katy, TX

77450

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Showing 1,948 reviews

February 24, 2023

Very easy-buying process. Everybody was very helpful and attentive. They work very hard to make the deal work for me! Thanks again. More

by elingleee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max
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Feb 28, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 23, 2023

Service advisor Dustin was very helpful, he provided a good service, he was very attentive and courteous regardless I didn't have an appointment. I'll recommended. More

by Luis Ayala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Thomas
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Feb 24, 2023 -

AutoNation Ford Katy responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

February 23, 2023

Extremely painless. Great buying experience. Salesman took care of our needs in a timely manner. Highly recommend the group at AutoNation Katy. More

by J Stephens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Cybulski
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Feb 26, 2023 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

February 23, 2023

Even though they ensured me my vehicle was safe and the fan was doing its job they did not look into what was causing the fan to all of a sudden over work. I did not appreciate the final comment that maybe More

by cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gio
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Feb 27, 2023 -

AutoNation Ford Katy responded

Hi Cindy, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 22, 2023

Close by and very efficient The service I have received has been very good. They have respected me and my time More

by Gmcgarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark quinn
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Feb 26, 2023 -

AutoNation Ford Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 22, 2023

My sync navigation was not working. Autonation Katy repaired it the same day I brought it in and also replaced a windshield wiper motor recall! More

by Burns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Longoria
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Feb 26, 2023 -

AutoNation Ford Katy responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Feb 26, 2023 -

Burns responded

Robert Longoria did a great job getting my navigation sync 4 system working again, and got it done the same day, which really helped me! Thank you very much!

February 20, 2023

Do not deal with sonny the finance manager. Threw in packages that he said “ are included with price of the truck”. Got home and it added over 4K to my price. More

by Jelam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sonny
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Feb 23, 2023 -

AutoNation Ford Katy responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8949. We hope to hear from you.

February 20, 2023

I would have given this a 5 start, but I do not like giving my email address out to a survey company. If you would change the way you do this, you might get better results. Service was good. More

by david.day
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, I do not remember the names
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Feb 24, 2023 -

AutoNation Ford Katy responded

Hello David, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

February 20, 2023

Service advisor Dustin Thomas provided a good experience and capably coordinated my CarShield coverage for required repairs. More

by gpa0515
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dustin Thomas
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February 19, 2023

This is the second time I bought a car from this dealer, they are still doing a great job, excellent customer service. ill recommend this dealer More

by ornelasusa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Falquez
Report | Print
Feb 21, 2023 -

AutoNation Ford Katy responded

Hi, your satisfaction is our top priority. We appreciate your recommendation of AutoNation Ford Katy and we hope to be of service again in the future.

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