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AutoNation Ford Katy

Katy, TX

4.5
1,948 Reviews
AutoNation Ford Katy is the best place for all things Ford in the Greater Houston area, and is one of the largest Ford dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Westgreen Blvd, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Katy has it all. Visit our website to learn more, and schedule a test drive today!
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20777 Katy Freeway

Katy, TX

77450

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Showing 1,948 reviews

January 05, 2022

Great fast very friendly. Terrible dealer. Knew ever thing we needed to know. Would recommend More

by Rebeccasorola1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Davis
Jan 16, 2022 -

AutoNation Ford Katy responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

January 05, 2022

David did a great job getting my truck taken care of even in a tough situation. Kept me informed and very professional. More

by jfitexas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David C
Jan 16, 2022 -

AutoNation Ford Katy responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.

January 04, 2022

We loved the service and guidance. The amount we were charged for labor is outrageous, as would be expected for a dealership. I’m definitely coming back for an extended warranty and when I’m ready to get More

by ericatemple2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
Jan 16, 2022 -

AutoNation Ford Katy responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

January 04, 2022

Christian went above and beyond to get me into a new truck. Every part of the process was extremely easy and stress free. More

by TKP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Falquez
Jan 16, 2022 -

AutoNation Ford Katy responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 03, 2022

It was so difficult to get my suv attendedThere were 3 It was so difficult to get my suv attended There were 3 times to finally get my service Also the appointments made on website is not working More

by rafaudelao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remembered
Jan 16, 2022 -

AutoNation Ford Katy responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please call our General Manager at (281) 305-8949 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

January 03, 2022

It was a pleasure doing business with this dealership thank you. I will tell my friends, More

by dsteadman65
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Hazlewood
Jan 16, 2022 -

AutoNation Ford Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you're ever in need of more help, please let us know! Take care!

January 03, 2022

The Service Department at AutoNation Ford Katy did an excellent job on both the mechanical work and body work for my Ford Explorer. The amount of time it took for each "shop" was very reasonable due to t More

by gisgurutx
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Corvin
Jan 16, 2022 -

AutoNation Ford Katy responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

January 02, 2022

Demetris Williams did a PHENOMENAL JOB with helping me look and get a car . I was very scared at first , because this was my first time buying a car or even going to a dealership to get one at all ( mind More

by Angeliquebrown79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Demetris Williams
Jan 16, 2022 -

AutoNation Ford Katy responded

Hi, thank you for your kind review; we are happy to pass along your comments to Demetris here at AutoNation Ford Katy! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

January 01, 2022

The service was excellent. The service advisor was very courteous and the job was very well done. More

by sanmac1504
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Thompson
January 01, 2022

Sales department follow up after the sale was made was horrible. Took more than a week to get the car delivered. Never received the list of the service that was done to the car even after asking for it at More

by Connectme3504
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christian Falquez and Luis Chavez
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