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AutoNation Ford Jacksonville - Service Center

Jacksonville, FL

4.2
588 Reviews

588 Reviews of AutoNation Ford Jacksonville - Service Center

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May 15, 2023

Fast and timely with all the required issues. I thought my battery was going bad, they tested it and told me it was fine, which I really appreciated. They could have just sold me a new one, but t More

by sbliven63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
May 17, 2023 -

AutoNation Ford Jacksonville responded

Hi, it is great to read such wonderful comments about your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 15, 2023

I was greeted when I entered the building The attendant was prompt and efficient The surroundings seemed neat and clean. More

by barbi_50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Slater
May 17, 2023 -

AutoNation Ford Jacksonville responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

May 15, 2023

I made an appointment for service arrived a few minutes early. I was told that they would not be able to do the service today. I asked to speak to the manager the service writer went and explained to him w More

by Bobby.bass60
Recommend Dealer
No
Employees Worked With
My service writer was good
May 17, 2023 -

AutoNation Ford Jacksonville responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (904) 242-6499 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon. Take care!

May 10, 2023

My family is a Ford family- my husband works for Ford Credit and our vehicles are all Ford fleet so we deal exclusively with dealerships for all our service. I can hands down say that AutoNation has give More

by jhirst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna made the appointment- Stephanie? Tall dark headed female service manager petitioned Ford fleet care to get all the tires exchanged- So grateful for YOU!
May 13, 2023 -

AutoNation Ford Jacksonville responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

May 09, 2023

Vehicle was repaired in promised time frame. Service Advisor was excellent. Ride was provided to home after drop off. Very nice feature. More

by 120barnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t Remember
May 12, 2023 -

AutoNation Ford Jacksonville responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!

May 01, 2023

Fast efficient and done what needed to be done. Nice people and good place to wait for customers. More

by Ed. R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, don't recall
May 04, 2023 -

AutoNation Ford Jacksonville responded

Hi, thank you so much for your positive comments about AutoNation Ford Jacksonville! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 29, 2023

Had a very hard time getting ahold of the service center, and so do the other departments at the dealership. Got my car back the first time I went here with an unbalanced tired… and when I attempted to resch More

by BDB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie McGuire
May 03, 2023 -

AutoNation Ford Jacksonville responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

April 27, 2023

The service was good but my car wasn’t wash at the end of service More

by Paul Cevallos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward,Slater
May 01, 2023 -

AutoNation Ford Jacksonville responded

Hi, your comments keep us motivated and working hard for all our guests. Drive safe, and we'll see you on the road.

April 23, 2023

The staff in the servicing office was great to work with and very efficient. I would highly recommend there services. More

by Gxela65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Multiple employees
Apr 27, 2023 -

AutoNation Ford Jacksonville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

April 21, 2023

Autonation Ford Jacksonville reacted quickly to take care of a small mistake that happened during a routine service, and for that I am very grateful. Thank you to the service team! More

by Adamgda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie, Ashley, Robert
Apr 27, 2023 -

AutoNation Ford Jacksonville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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