AutoNation Ford Jacksonville - Service Center

Great service! !! The service advisor (Earl) was extremely helpful and explained everything that was being done to the car. !! The service advisor (Earl) was extremely helpful and explained everything that was being done to the car. More

Couldn’t fix car issue. Spent hours to try to get someone on phone leaving multiple voicemails. Went to pick up car at service center with flat bed tow service and no one Spent hours to try to get someone on phone leaving multiple voicemails. Went to pick up car at service center with flat bed tow service and no one working “everyone at lunch” waited over 45min, service manager came out took care of myself and the rest of the line who were all pissed and said don’t worry about the bill (diagnostic only). More

Had to pay for parts upfront for them to even order them, was told parts would be in in about a week. Called and left message for service manager one week after ordering parts. that was on a Friday late in t was told parts would be in in about a week. Called and left message for service manager one week after ordering parts. that was on a Friday late in the day, Monday was a holiday so didn't expect to hear back, Tuesday no call. Wednesday no call so I left another message for Service manager.Also called Ford Advocacy Line following Friday when I had no returned call by then and it was two weeks after paying out almost $2000 dollars for parts. Ford claim person also had difficulty getting dealership to return calls.Service writer returns from vacation following Wed. and calls to ask if anyone called me to let me know parts were there. I said, "No", she asked when I would like to schedule the repair, and it would take two days to complete. I said Monday would be good , they only have one Transmission tech so I thought if I give them some advance they can have mine scheduled and prioritized, dropped off Monday expecting to pick up Tuesday Eve/Wed. morning. Tuesday afternoon Ford claim person called , said they were trying to get info from dealership but they would not have car ready that day, dealership didn't call me to let me know. Same routine when I dropped to off for diagnosis, dropped on Monday, no call, Tuesday no call, Wednesday afternoon I call, they see its me and ask to call me back, when they call back they say they found out that morning but hadn't had time to call me; verdict was major transmission repair. (this on a vehicle designed with the max tow package that has never towed more than a motorcycle, and overwhelming majority of its barely out of warranty miles are highway cruising speed.) Day three of repair and dealership says repair won't be done for another day, when I ask why they said there was a job ahead of me that needed done, I asked how that could be when mine was scheduled ahead of time for the one tech they had. but they told me they were trying to save me money by sending the info to Ford advocacy team. That only happened because I involved them, not the dealership. and at that point the dealership was only doing what Ford needed them to do and send the info. So at end of day on forth day of repair I go to pick up vehicle, and they want to charge me additional $, and have no record of what I already paid for parts ordering. Had they not been able to call service writer after-hours and get resolved I would have had to pay more to get vehicle then and then try to get my money back. Ford advocacy did step up to help make the situation right. I will continue to consider Fords for future purchases. Autonation dealership did everything they could to lose my future business; and they succeeded! I went to this dealership out of loyalty having known people that worked there, most of those people are gone, and their service team seems woefully unable to meet the needs of their customers. More

Service this time was just OK. Tome failed to call when done. Frank saved the day when he actually answered my call at 5:45. We made it there just before closing. Then Frank worked Tome failed to call when done. Frank saved the day when he actually answered my call at 5:45. We made it there just before closing. Then Frank worked through the coupon and rewards point process and saved me a lot. Thank you Frank. More

I have used this dealership since 1999 it has always been outstanding. The service department is always courteous, and they take care of their customers. Ms. Susan is one of their best she always has taken c outstanding. The service department is always courteous, and they take care of their customers. Ms. Susan is one of their best she always has taken care of me and my family she is one of those rare people that always goes the extra mile to make sure everything is taken care of. I highly recommend this dealership with it comes to buying a vehicle or getting you vehicle serviced this place is truly outstanding. More

Walked in, immediately addressed. Very professional and kind. I will be back again for my 20k visit. Very professional and kind. I will be back again for my 20k visit. More

Knowledge, efficient and friendly staff. Does not pressure you to do any unnecessary work on your car as some auto repair shops I have experienced would. Does not pressure you to do any unnecessary work on your car as some auto repair shops I have experienced would. More

Very pleased with the efficiency and over all timely manner in which my vehicle was serviced. manner in which my vehicle was serviced. More

Service Representative Edward Slater went above and beyond in assisting us with our vehicle. Very honest approach was very refreshing. High volume service department but responsive to our service needs beyond in assisting us with our vehicle. Very honest approach was very refreshing. High volume service department but responsive to our service needs. Would recommend this facility. More

Service Dept Negativity being spoken by a younger and older female behind the counter on a constant basis has to be problematic for a good work environment - we as customers do not want to listen to it w older female behind the counter on a constant basis has to be problematic for a good work environment - we as customers do not want to listen to it while waiting to check or check vehicles in for service - whoever the manager is they need to get control as this ie each time I am there! More